Horrible experience when dealing with the renter Brett/Robinson. We had to leave three days earlier because we lost power. Brett/Robinson sent limited communication and could not be contacted by email or phone. I will never use Brett/Robinson again. I am still trying to contact them to see if we can get any credit because our trip was interrupted.
Great location but disappointed with management company
Location and property were really nice. Everything was as it was described in listing.
I was disappointed with the Brett Robinson staff. When I checked in the room, there was a note that the dishwasher was out. Iâm ok with that. I asked that they provide some extra supplies since I had to was and dry dishes by hand. I called to ask them and they said, âwe provide a starter kit and thatâs it.â They then said to ask the front desk of the property and they transferred me. I went to someoneâs voicemail and never received a call back. The Brett Robinson office was literally across the street so it would not have been hard to help me out. We never received any update if or when they would fix the dishwasher. It was never fixed. Again, I get things break, itâs how you make it right separates the strong management from this company.