Luxe Lake Norman Home à 2 minutes de l'hôpital régional et de l'hôpital régional LKN de Lowe

Thank you so much for the kind review. I’m glad to hear the space was comfortable, clean, and a great fit for your trip, and that check-in and check-out were easy. I’ve been hosting this property for over 7 years, and in late 2025 I made a renewed investment in the home with updates throughout and a new professional cleaning team to continue improving the overall experience for guests. It was a pleasure hosting you, and you’re always welcome back.

Thank you for your feedback. I’m glad to hear you found the space clean. I appreciate you sharing your experience regarding furniture height and accessibility. The condo is not specifically designed or advertised as accessible or handicap-friendly, and your comments are helpful in setting clearer expectations for future guests. I value you taking the time to share this perspective.

Thank you for taking the time to share your feedback and for noting the cleanliness, convenience, and overall setup of the unit. I’m glad those aspects met your expectations. I’m sorry to hear that noise from neighboring units affected your stay. The condo is part of a multi-unit building; however, this type of noise concern has not been raised by guests during the seven years I’ve hosted the property, which suggests it may have been an isolated situation. That said, I understand how disruptive noise can be when it occurs, and I appreciate you sharing your experience. I value all guest feedback and take it into consideration when evaluating the overall guest experience.

Thank you so much for the kind feedback and for highlighting what you enjoyed about the stay — I’m glad the location worked well for visiting Davidson College and that you found the space clean and thoughtfully stocked. I appreciate you sharing your notes about the bed and dampness. Since your stay, I’ve upgraded the bedroom with a new mattress that offers firmer, more supportive comfort to better accommodate longer stays. I’ve also taken additional steps to address humidity to improve overall comfort. Thank you again for taking the time to share your experience. Feedback like this helps ensure the space continues to improve for future guests.

Thank you for taking the time to share your feedback and for highlighting what you enjoyed about the stay, including the cleanliness and easy check-in. I appreciate you bringing the mattress and parking concerns to my attention. Since your stay, I’ve replaced the mattress with a new, more supportive one to ensure a much more comfortable sleeping experience for future guests. I’ve also updated the parking instructions to make them clearer and help avoid any confusion on arrival. I appreciate your honesty — feedback like this helps me continue improving the experience for guests going forward.

Thank you for sharing your feedback. I’m very sorry to hear about your experience and appreciate you taking the time to outline your concerns. I also want to address the communication issue — at the time of your stay, there were problems with the Vrbo app, and unfortunately I did not receive your messages until later. I regret that I wasn’t able to respond in real time. Since your stay, I’ve taken several steps to address the issues you mentioned. The mattress has been replaced with a new, more supportive one, the shower head has been upgraded for improved water flow, and guest supplies have been restocked to a higher standard. I’ve also brought on a new professional cleaning team and completed maintenance updates, including addressing flooring and bathroom paint, to ensure the space is consistently well-prepared for future guests. I understand your disappointment and regret that your stay did not meet expectations. Feedback like this helped highlight where changes were needed, and those improvements have now been made going forward.