Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The house was beautiful and fit our needs with 24 individuals. And it was close to everything. Several individuals walked to local shopping.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The Pillars is amazing! Enough room to host a large family vacation. The kids love the theatre/game room. Everyone enjoys the outdoor seating with either the fireplace or if warm enough the sprinklers for the kids. The large kitchen is suitable for cooking meals for everyone. The view is amazing. We are repeat customers and will definitely return again.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Location is perfect for this property and one of the main reasons why we stayed here. The house is huge and was extremely accommodating to our large group.
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Beautiful large home with accommodations for all ages. Spacious indoor and outdoor spaces. Management company was amazingly responsive to questions and minor issues we had. The day before we were given a check/in time, but on our travels there we were given a 1.5 hour delay due to cleaning. The house is large, so it is understandable they needed more time. Plan accordingly and be prepared for a possible check-in delay.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Our family vacation in the Smokies was comfortable and entertained in this lovely spacious home. First Smokies rental our family has all agreed on booking again for our next vacation. Very clean on arrival. Maintenance was promp in responding to text and sending maintenance. We did have a few issues that were challenging for our large group. Refrigerator wasnât maintaining its appropriate temperature and by the end of the week we had spoiled food. Maintenance came to evaluate a few times, noting the problem but didnât change the fridge out. Also, the air conditioning in the kitchen was not strong enough to cool the room. There were 3 floor vents blowing air and the room needed at least 6. We used fans to blow cool air from nearby room which helped some. The rest of the house had perfect air conditioning. Both of these issues are still not enough to keep us away. Home was still wonderful and weâll certainly be returning! Overall would encourage other large family to stay too!
Great, large space but dirty and needs TLC & updating badly
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The house and property are amazing with 9 bedrooms and so much space! It also has some really unique features- the sauna, videogame, movie room and the splash pad was a big hit with our kids and we enjoyed the big screen outside as well! Unfortunately, the house was not very clean with really dirty carpets and rugs that desperately need to be replaced. All the woodwork was VERY dirty and would look a thousand times better if they would just take a magic eraser to it or paint. Don't think we'll be back to the Pillars unless some serious updating and a deep cleaning occurs.
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Best place to stay with a big family, beautiful views and itâs close to everything you need.
The house is amazing, very large and lots of amenities. My only complaint is several of the TV cable boxes didnât work. A few broken door knobs also.
Wondering spacious place close to all the things to do.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great place for our family. Minutes from Dollywood, mountain coaster, the island, all the restaurants, as well as the traditional PF attractions. House met our needs and then some. We will definitely book this one again.
Wondering spacious place close to all the things to do.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great place for our family. Minutes from Dollywood, mountain coaster, the island, all the restaurants, as well as the traditional PF attractions. House met our needs and then some. We will definitely book this one again.
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This home offers so much hang out space and easy access to venues. We noticed right away it needs a deep cleaning. It also had extremely slow wifi. We ended having to use someoneâs hotspot and it was still slow. Bring additional blankets there is no additional bedding.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
My group had a wonderful stay at The Pillars. We stayed for the weekend. The place is huge and had everything we needed. The indoor theatre room was the highlight of our stay.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
My group had a wonderful stay at The Pillars. We stayed for the weekend. The place is huge and had everything we needed. The indoor theatre room was the highlight of our stay.
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This home offers so much hang out space and easy access to venues. We noticed right away it needs a deep cleaning. It also had extremely slow wifi. We ended having to use someoneâs hotspot and it was still slow. Bring additional blankets there is no additional bedding.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The Pillars gives you so many options for gathering with family or sitting quietly in a room reading or catching up on emails. The home is beautiful and well maintained. The kids loved the basketball court (but need to catch those balls before they roll down the hill), the splash pad and the movie theatre downstairs. So many options for everyone to do. Loved the huge kitchen for our family meals. Great location overlooking Pigeon Forge. Will definitely stay again. The management team stayed in constant contact with us which was very encouraging.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We have been renting homes in PG for Rod Run for over 30 years and this is definitely one of the nicest we have stayed in. Spacious and beautifully decorated with great views and plenty of parking/access for 9 couples to hang out and relax in.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was a great experience. Location is great. House is very nice and spacious.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We enjoyed holding a marriage retreat in this location. It was perfect for what we needed, we were able to use the theater as our meeting space for all our sessions, there was plenty to do during free time with basketball, the hot tub, pool table, And more. It was plenty big enough to be able to spread out and have privacy when needed as well. Love the kitchen, would highly recommend for large groups.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Me and my family had a wonderful time! We really enjoyed the stay at this location.
This property and itâs location was perfect! The outside setup was awesome not to mention the huge hot tub. The house itself is roomy and the kitchen is awesome. The only thing I can say that needs improvement is the detailed cleaning. But for it being right in town and big enough to house 30 people easily it was over the top!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The Pillars is an awesome vacation rental. It was very clean and well maintained. They let us know that the grille was not working but while we we're there they replaced it with a new one. Everyone was very pleased with this bouse. When we come back,we will be at The Pillars again.
This property needs lots of work. The check-in process was easy. However after checking in we found the home needs lots of work. Our family stay was from 6/10/2023 to 6/16/2023 and during this stay we had multiple issues.
1. Freezer in the kitchen was not freezing (someone came out and it started freezing only for a couple of days then stopped again) we had to utilize the freezer in the small refrigerator on the lower level.
2. The shower of 1 of the bathrooms was taped off our 2nd day due to drainage issues and was not repaired before the end of our stay.
3. The bathroom in the theater room toilet was out of commission for a couple of days until a vendor could come out and fix a sewage issue. We were advised to use minimal water until sewage issue could be fixed. (Note this was overnight)
4. There is a hole/ leak from the ceiling in the bathroom in the bar area on the main level. We were advise not to use. This leaked the entire stay and we were advised they could not get anyone out there until 6/16/2023.
While we read the reviews about the cleanliness not being up to standards we took a chance and thought we would bring our cleaning products and clean where need be. I also called prior to coming and was advised they got a new cleaning company.
While the pictures of the house look great. It is deceiving and out dated as this home needs lots of work and a thourough cleaning. We took pictures
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
House was beautiful. We arrived one of the guest beds was not made, broken window with plastic covering it. Stove door wouldn't close. When someone came and made the bed a different comforter was made on top of previous bed linen. Customer service never answered the phone. Did I mention house was beautiful. My first planning and things went south from the start. We had to make it work!another guest had a soaked bed that was made up! Needless to say when housekeeping did come by they left a bag of sheets in the kitchen on the counter, guessing as a guest O make my own bed. Dirty towels in a closet on the floor. Housekeeping and safety was not a priority for this beautiful home and for the money I paid, never again! I have pictures of all things mentioned in case you feel this review is a little unsatisfactory. There was no compensation and no one reached out to check on us with this broken window that they knew about from previous guest and still rented this beautiful house to us instead of offering something else.
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
My 1st Home Rental and I was pleased.
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
My overall holiday was enjoyable. The home was spacious enough that we were never crowded with 22 people. My family was pleased with the roominess, location and the view of the home. I have been staying with Elks Springs for over 5 years and this was the most outdated property in terms of furnishings and house upgrades. I was disappointed when comparing it to other properties in the same resort. I think with some upgrades and thorough deep cleaning it would be at same standard as other properties in the group.
Crystal H.
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