Particulier / consommateur
Salle(s) de bain
Les réservations annulées au moins 30 jours avant le début du séjour pourront être remboursées à hauteur de 100%. Les réservations annulées au moins 14 jours avant le début du séjour pourront être remboursées à hauteur de 50%.
The neighborhood is nice. But the inside of the house was dirty, the kitchen sink was full of mold. The oven door was broken, it was hard to even open the oven.
Verena, I am sorry to hear you had issue with the cleanliness of this property. I wish you would have let me know of any problems during your 3 day stay. I live 5 blocks away and would have immediately come and re-cleaned the house myself. I spoke with Darla, the woman that cleaned the house, and she said the stove was not broken when she cleaned the house prior to your arrival. Nor was it broken when I cleaned 2 days prior. I discovered the glass oven door was broken when I cleaned the house after your stay. The entire oven has been replaced. If the broken oven was brought to my attention before or at any time during your stay, it would have eliminated thought that your family was the one that broke it. House rules are posted within the house in two separate places so that you have a contact phone number if any issues arise. I personally cleaned the house after your stay and didn't find a note, message or text about any issues with the house. If guests let me know of a problem upon arrival, I can either correct the issue or assist you in finding another VRBO that fits your families needs. I appreciate you understanding the need for an extra cleaning fee charged after your stay, due to the excessive dog waste and pet hair left on the property. Again, I apologize for your unhappiness with your stay. I wish you happy and safe travel in the future.
WONDERFUL PLACE TO STAY!!!
Andrea is an excellent host. Will definitely stay again when in the area. Could ask for a nicer place to stay. Thanks SO much.
Wonderful Home in a Great Location
We really enjoyed our stay in Amarillo. The house is very nice and the neighborhood is wonderful… Felt very safe walking in the evenings!
Great house... perfect location!
Owner was great with communication and the house was perfect for our group. Highly recommend this house!!!
Super cute cozy house in Amarillo. Great location and very clean. Loved the little touches like bottled water.