OSJ GRT VALEUR: PORTE À 2 ÉTAPES, SIMPLEMENT DÉCORÉE, PRATIQUE

Daniel, I'm glad that you enjoyed visiting PR and staying at my "home away from home." I look forward to your return and staying at my apartment. Thank you for taking care of my home as if it were your place. Enjoy the fall season. Ileana

Dear Mike, I'm glad to know that you enjoyed your visit to Puerto Rico and old San Juan. I appreciate your great comments regarding the apartment and the surrounding area. Your late night arrival wasn't a problem. I hope that you will return soon to see more of this "enchanting" island and also to the condo. Thank you for taking care of the condo as your own and also for your review. Ileana

Dear Mr. & Mrs. R, I'm so delighted to know that you enjoyed your visit to Puerto Rico as well as staying at my condo. So glad you appreciated the convenient location and quietness of the apartment. It's sometimes difficult to get a good nights rest with the festivals and folks partying throughout the streets of OSJ. As you indicated, this condo complex is conveniently located but set apart from other rentals since it's on a dead end street with very little foot traffic allowing for restful nights. I thank you for your wonderful comments and hope that you will soon return to the "enchanting" island and to my home away from home, La Puntilla.

Dear Jose G., It's great to read your great comments and to know that your stay at the condo met your expectations. I'm glad that you and friends enjoyed your visit to Puerto Rico and old San Juan. I look forward to your return and stay at the apartment. Ileana

Dear Mr. & Mrs. F., Thank you for your review and comments. It's pleasure to know that you enjoyed your visit to the "enchanting" island of Puerto Rico as well as your stay at the condo. There is so much to discover about PR, so I hope that you will return for a longer stay and hopefully, back to the condo. I look forward to your next visit. Regards, Ileana

Dear Mr. & Mrs. R. I'm happy to know that you enjoyed your stay at the condo and also your visit to Puerto Rico. It's always great to hear from visitors that they found the apartment comfortable and that it met their expectations. I appreciate you taking care of the condo as if were your own home. I hope that you will soon consider returning to PR and also to the condo. Thank your for taking the time to send this review...I greatly appreciate your positive comments. Look forward to your next visit. Ileana

Dear Mr & Mrs. H. and family, I'm so glad to know that you and family enjoyed your stay at our condo. It's great to know that you found the apartment to be as you expected, comfortable, roomy and nicely decorated. As you stated, it's located on a street with few distractions so that you're able to get a restful night of sleep and prepare for another day of discovery. I look forward to your return in the near future. Thank you for taking the time to write a review. Ileana

Dear Katherine, Thank you for your review and comments. I'm so glad to know that you enjoyed staying at the condo and your visit to Puerto Rico. Old San Juan with its architecture, historical significance and all that the city offers visitors is a wonderful experience. I hope that you'll soon return to the "enchanting" island and also to the condo. It's been a pleasure talking with you and hope that you stay in touch. Thanks again, Ileana

Dear Sally M, Thank you for your positive comments about the apartment and its location. I'm sorry that you, your sister or parents took my call as a complaint. It's customary for me to contact guests shortly after arrival to determine if all is well and meets their expectations. A few days after your arrival I spoke with your mom and she indicated that everything was fine. Several weeks later I again called to determine if all was going well. I did mention to your mom that the power bill had arrived and was high. I asked if the air conditioners were possibly being left on while away which could be a contributor to higher bills. I realize that with the apartment having a washer/dryer, electric range/oven and hot water electrically powered...these also contribute to usage. I appreciate your constructive critic on the frying pans and wish this had been mentioned to me when I called. Joe, the manager, would have gladly picked up a set to replace while you were visiting. Joe always tells guests that he's available with just a call to assist and help guests be as comfortable as possible. Again, thank you for your comments and hope that you will soon return to the "enchanting" island of Puerto Rico. Blessings to you and your family, Ileana

James, Thanks so much for your comments and review. It's gratifying to know that our concern and care of the condo is appreciated. To know that you were comfortable and enjoyed the apartment gives us great pleasure. I also want to thank you for taking care of the apartment and treating it as if it was your own. It's been interesting hearing from you about the sights and areas you discovered while in Puerto Rico. I will follow up on the places and restaurants you mentioned I should visit. I look forward to your return to the "enchanting" island and staying at the condo. My very best to you, Ileana

Dear Mrs. W., Thank you so much for your wonderful comments and review. I'm so delighted that you returned to stay at our La Puntilla condo this year. You're a lovely couple and I hope that you will soon return. Hope you enjoy the summer season. Blessings and best wishes - Ileana

Dear M/M CM, We are so happy that you enjoyed your visit to Puerto Rico and our condo. Although we work to make the apartment comfortable and pleasant for our guests, your wonderful comments makes us realize that visitors appreciate the efforts we take to maintain the condo. We hope that you will return next season and stay at our "enchanting" and convenient condo. Thanks so very much, Jowell

Nancy, Thank you so much...I'm so glad that your visit to Puerto Rico for your son's wedding was everything a mother could hope for...I couldn't help but feel joy for you and your son when you told me the reason for your visit. I'm grateful for your comments regarding the condo...we really want guests to feel like it's their "home away from home". We make every effort is to meet guests' satisfaction and comfort. Your comments are an inspiration for us to continue to please guests. Thank you again for taking the time to send your impressions and comments about the condo as well as for taking care of the apartment as if it were your own. I hope that you will soon return to this "enchanting" island and the condo...it would be a pleasure for us to serve you once again. Hasta luego - Ileana

Thanks so much for your warm words and comments. It gives us great pleasure and satisfaction to know that you enjoyed the apartment as well as its location. Jose, the manager, is very accomodating and helpful....he has always gone out of his way to please. Your great comments boost our desire to serve our guests. Thank you Scott, I look forward to welcoming you back to the condo, La Puntilla, and Puerto Rico.

Our standard operating procedure is to have cleaning staff clean&inspect apt prior to guest's arrival-unit is inspected, repairs or adjustments made if needed.Prior to this couple's reservation, a family member stayed at apt primarily to ck unit.Although this is a vacation rental, it is also our home..we take great pride in maintaining apt in best poss condition.When guests arrive,manager shows them to apt,walks them throughout, explains use of AC individual bdroom & kitchen units also central unit-also use of washer/dryer & other apt features such as opening of windows/door units.As part of procedure,we contact guests several days into stay to determine if they're comfortable or answer questions.When called, this guest indicated all was well-no problems with apt, thanking me for my concern.Two days after departure,3/3,I received email thanking me & expressing how pleasantly surprised they were that I would call & also for property mngr's offer of assistance.This couple had several opportunities to tell us that window frame&crank were damaged.On day of departure apt was inspected.The damage was unmistakable & quite visible. Their complaints have little to do with bathrm & kit being dated..this apt was recently remodeled.It also has nothing to do with apt being dark-there are three 12' tall doors w louvered windows that open 4ways to allow for ventilation& daylight in living rm & similar window/door in bedrm.These are typical Spanish styled doors as required in historical Old San Juan.It is obvious that the problem is in the $65 charge for repair of the damage. It's unfortunate that they made a decision to end their trip on such a negative note and with false claims due to this charge.

Thank you...So good to know that you enjoyed your visit. We hope that you will return to this "enchanting" island and also consider staying at the condo again.

I'm so glad you enjoyed your stay at our condo in old San Juan. Please come back soon to visit this "enchanting" island of Puerto Rico...we hope you will return to stay at the condo as well. Thank you so very much for your comments.

I'm glad to know that you enjoyed your visit to Puerto Rico and your stay at the condo. I look forward to your visit in 2010. Thank you for taking care of the condo as if it were your home! Ileana

These young adults were informed that if excessive utility charges were incurred during their stay, fair & reasonable charges would be deducted from their security deposit. This was stated & included in the lease agreement. Further, the Manager took a reading of the meter when they arrived and after their departure. I sent them power company's Consumption History listing charges from 5/6/08 thru 4/07/09 averaging not more than $20/month. Their visit,3/13 thru 3/21/09 fell within March-April billing with no other guests for the month. As stated in letter, the last guest departed on 3/3...billing for March started on 3/7. The highest bill for the year was during their stay totaling $124.98 with no other billing that high especially in the cooler winter months. Further,the condo is for 4 person occupancy and they had 5 individuals staying. It would be difficult to monitor when the air conditioners were left on as well as settings if & when friends are going in and out of the apartment. I agree that it was a "ridiculous" electric bill and gave them an allowance of $42.00 since the highest bill for the preceding winter months had been $41.56. They did not get "stuck" with former guests' bill...I made it clear in the letter that previous guests departed on 3/3, March's billing starting on 3/7. The highest power charges for the year were $117.51 in July, during one of the hottest months of the year in Puerto Rico. We try to be fair and for that reason sent them the power company's Consumption History for them to review along with an explanation for the deduction taken from the security deposit.