[Modernity and Comfort] 150sqm Penthouse 3 bedr

We strongly disagree with this review, as it contains several statements that are not accurate. The heating system was fully functional during the stay. As clearly explained to the guest, the radiators are automatically disabled between midnight and 4:00 a.m., in line with local energy regulations. Outside of this time window, the heating worked correctly. This is not a malfunction, nor a master control used to limit guests. The coffee machine was tested and fully working, both before and after the stay. The front door and handle were also checked in person and were found to be in proper working condition. No breakage or safety issue was observed. Throughout the stay, we remained available and responsive. Unfortunately, the guest repeatedly denied any explanation provided and continued to report issues without allowing verification. It later became clear that these complaints were connected to a request for a refund. The guest also stated they had already left the property early, which was not true, as the apartment was personally checked and still occupied. All documentation and communications have been shared with the platform. We always take maintenance and safety seriously and intervene immediately when real issues are present. In this case, the claims made do not reflect the actual condition of the apartment.