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4/10 Médiocre
29 mai 2025
Could be amazing.....needs so much work.
We stayed at this property for 1 week during May. The location is perfect and the property and grounds itself could be amazing, BUT it needs alot of work to make it appealing for its guests.
As we arrived at the property we were disappointed with the messy looking caravan and vehicles to the left of the entrance, and the state of the grass which clearly hadn't been cut in weeks if not months. I contacted the company straight away about the grass as we were staying for a full week and we wanted to enjoy the outside area, only to be told that the owner would cut the grass once wed left.....that quite frankly isn't good enough, and I'd have expected the grass to be cut the very next day.
As you stepped into the property, there was damp o
In every single room, some worse that others with paint flaking off the walls and sealings and black mould on some walls. There was dust on most surfaces, stains on the carpet, unfinished carpet fitting in the bathroom (carpet was missing from the step, with the underlay and grippers on show) a whole curtain rail and curtain had been ripped out of the wall in one of the bedrooms and chucked on top of the wardobe, and all other bedroom curtains didn't fit there windows, leaving gaps either side.
All 3 bedrooms had very cheap and nasty bed frames, it was a case of picking the best out of a bad bunch to sleep in.
On using (or trying to use) the 1 shower ij the property it was broken. We then discovered that both bath taps were broken (upstairs and downstairs) and one of the taps didn't even run into the bath, but instead it ran onto the bathroom floor. The downstairs toilet was wobbly to the point where we couldn't sit on it.
Luxury coastal sent a plumber who took 3 days to resolve the shower problem and half fix the toilet, however they didn't bother fixing the two bath sinks.
They also sent the cleaner back to dusk, we know this as they left the packaging for the new duster on the kitchen table for us to come home to and clean up, they also tried wiping the damp off the ceiling in the bedroom we were staying in.....which must have been a "to hard to do job" as the paint fell off, onto all of my toiletries and pyjamas and was again just left there for us to come back to, and for me to clean up.
The hot tub was immaculate and the kitchen had everything you needed, with both sofas in the living room being very comfy.
This property could be amazing as the property is beautiful, as are the grounds, but it needs some immediate care and attention to bring it up to scratch, especially for the price we've paid. And the location was just perfect.
Luxury coastal and the owner need to revise there pricing for the property OR take it off the market whilst work is carried out to make it safe. If we hadn't spent so much to stay there then we would have left the first day and stayed somewhere else, without damp, with a functioning bathroom and with comfortable beds.
Very disappointed and underwhelmed with our stay.
