Avant-poste: possibilité unique d'acheter des abonnements Teton Pines Limited

We love to hear that, Noleen! You were a pleasure to host, and we hope to welcome you back to Jackson Hole someday. Cheers, The Outpost Crew

Hi Ambre, We are terribly sorry to hear that you didn't like our check-in procedures. The email you are referring to is actually the email we send to all of our renters 24 hours prior to their check-in date, reminding our guests of check-in procedures. The subject like of this email is "Check-In Instructions." In this email, we explain that we will send you an email as soon as your unit is ready on your arrival date, at which point you are welcome to head to the home. It sounds as if you read this email on your arrival day and mistook it for the email we send once uour unit is ready, which would have the subject line "Granite Canyon at Teton Pines is Ready for Check-In." We do not send this email until the unit has been thoroughly cleaned and inspected, in order to make the process as seamless as possible for renters. We certainly try to avoid renters waiting outside the property, which is why we send the two separate emails. We apologize that you misunderstood our check-in instructions email, and are working to make sure our language is as clear as possible in all of our emails so that no other renters ever experience this confusion. We sincerely apologize that the unit was not ready for you right at 4PM as it should have been, as this is not up to our standards. We hope that if you ever return to Jackson Hole, we can give you the 5 star experience we strive for with all of our guests! Cheers, The Outpost Crew