2/10 Horrible
Kate J.
12 avr. 2024
Les points forts : Propreté et emplacement
Les points faibles : Arrivée et communication
Poor treatment
I was required to check out after only 1 night of a 14 night booking, after three separate polite requests to avoid using any strong cleaning chemicals were ignored . I have an allergy to these(I have photos of my very irritated eyes and nasty rashes on my hands that occurred later).Even after catching the cleaner when briefly dropping off luggage and then immediately leaving for a further two hours with assurance that these strong chemicals would be wiped off ,it transpired later that was this was not completed- leaving me with a false sense of assurance that all would be safe for me to
enter later . I was therefore only able to stay one night and developed a bad allergic reaction so had to exit the next day,
I had attempted to contact the agents the following day but they do not operate at the weekends and this was a Saturday.
Thankfully another much more professional local agent than StayCotswold could save me from this abysmal guest care (Rural Retreats who saved the day)and were open on a Saturday and helped me to find alternative accommodation nearby last minute and were also able to follow my requests so I could continue my two week holiday as a happy and safe guest. StayCotswold and the property manager showed little or no concern for what had happened to me. I had requested a 35% refund only because payment for 14 nights when I was only able to stay one night seemed a bit unfair but I wanted to compromise . They wouldn’t help or compromise in the slightest and kept insisting that they had been unable to correct the situation on account of me fully checking in early -which I kept repeating was totally *untrue* (and I have a solid witness for that) and that we drove away almost immediately (not returning for a further two hours)with the cleaner lady promising to correct the situation which for unknown reasons she did not! I was astonished and saddened at this unreasonable and poor treatment of myself as a guest and have never encountered such a situation in this context. So much so that we are now prepared to consider legal action.
Kate J.
Séjour de 14 nuits en avril 2023