After we booked the apartment we were told that we would have to collect the keys from a different location. This turned out to be several miles from the apartment. I collected the keys which were in an envelope with the address of the apartment and a sheet of paper with 6 photos on it, there were no written directions. I asked the man for directions and he just pointed at the address and said it was a twenty minute walk away! We tried to find the apartment using the address and photograhs one of which was a photo of a supermarket. We got completely lost and kept asking people where the supermarket was. Eventually we found a helpful man who told us that the supermarket had closed down a long time ago!!!. We eventually found the apartment after about 45 minutrs looking, but found a large amount of rubbish by the gate.We opened this to find 2 dead cockroaches in the hallway and a set of steps that were dirty and had not been cleaned for sometime.
The apartment itself was fine, but the entrance and the terrible directions made a very bad start to our holiday. The company managing this apattment should be severly criticised by tge owners, they provided very poor service.
Good place overlooking the swimming pools and central within Capistrano Village
Everything supplied as listed . Could do with a bigger more efficient electric kettle, otherwise all ok.
Swimming pool entrance card needs to be left where it can be found by guests.
Thanks for a pleasant stay and would use again.