6/10 Satisfaisant
Randi T.
18 nov. 2019
Les points forts : Communication, emplacement, exactitude de lâannonce
Sadly, we wouldn't stay here again.
The trip started off with some check-in issueS - Javier, the property manager, understood how we were inconvenienced and comp'd our meal at the very nice restaurant he manages, to make up for the issues. That was a satisfactory resolution.
The other issues included: one bathroom with a sewer odor strong enough to make it unusable. Javier attempted to have it fixed and told us to let him know if it was not resolved. Because there were 3 other working bathrooms we decided to not ask Javier to come back when the issue was not fixed on the 1st attempt. The wet bar water filter system sprung a leak. We notified Javier but did not require it to be fixed during our stay. When I opened the area under the wet bar to clean up the leak there were several misc items just strewn about (Tabasco sauce, empty containers... basic disarray.) The condo appears to be used as a part-time residence for the owner(s). There were shoes and other items in closets. When I went to do some light cleaning - there were 3 empty cleaning product containers, empty laundry soap container, empty trash bag container. Expired food items in the pantry (some dated 2017). It would have been nice if space had been cleared to have our items stored separately. I did take all the left behind pantry items and move them to one cupboard so all our items could be in a separate cupboard. The mattress on the bigger bed in the master bedroom closest to the laundry room is horribly uncomfortable.
I am not complaining about the water/leak issue or bathroom issue - clearly, we managed fine, and we did not ask them to be fixed during our stay. The reason we would not choose to stay here again has to do with the general lack of care taken. Having other people's things in the closet, empty containers, expired food items, ⊠all these little things added up to a general lack of care and less than appealing vacation environment.
The 24/7 security staff is AWESOME. The location is beautiful. A little more time spent on the details would require very little, and would have gone a long way in making this a perfect vacation rental.
Randi T.
Séjour de 9 nuits en octobre 2019
