Villa Vale Do Lobo 626 | 3 Bedrooms | Private Pool | Short Walk To The Praca | Vale Do Lobo

Dear JG, Thank you for your wonderful review! We’re delighted to hear that you enjoyed your family holiday at our villa and found the garden, pool, and terrace areas to be highlights of your stay. We always aim to offer our guests a relaxing retreat in a prime location, so it's fantastic to know the villa’s quiet, yet central setting suited you perfectly. We appreciate your feedback regarding the bathrooms. Your insight is invaluable, and we will certainly take it into consideration as we look to continually improve our offerings. It’s reassuring to know that this did not detract from your overall experience. Thank you once again, and we hope to welcome you and your family back for another memorable holiday. Warm regards, The VillaMore Team

Dear JG, Thank you for taking the time to leave your feedback following your recent stay. We are pleased to hear that you enjoyed the villa's charm, spacious terrace, peaceful setting, and overall location, which continues to make it a favourite choice for many of our guests year after year. We would, however, like to clarify a few points. Upon receiving your email during your stay, we immediately contacted the local management team, who visited the property and resolved the reported plumbing issue promptly. We appreciate your acknowledgement of their swift response. With regard to the corkscrew, we are sorry to hear it was bent. It’s possible a previous guest had difficulty using it. While we do our utmost to ensure every item is in working order, smaller items such as this can sometimes be inadvertently overlooked. There is a well-stocked supermarket at the start of the resort, which could have offered a quick and inexpensive solution. We were surprised and naturally disappointed to see you left a 3-star review, particularly given your previous visit to the very same villa, when you awarded it a 5-star rating. As you were already familiar with the property, including its traditional style and original bathrooms, we would have been very happy to assist you in selecting a more modern alternative had that been your preference for this year. While the villa is indeed older in style, its popularity is testament to its generous outdoor space, character, and prime location in Vale do Lobo. We appreciate your honest comments and will of course continue to work with the owner on ongoing improvements. We are grateful for your continued custom and hope to have the opportunity to welcome you again, either to this villa or one better suited to your updated preferences. Warm regards, The VillaMore Team

Dear Simon, Thank you for your feedback regarding your recent stay at the villa in Vale do Lobo. We are truly sorry to hear that it did not meet your expectations. We always strive to ensure our guests have a comfortable and enjoyable stay, and we regret that some aspects fell short of this for you and your family. We did provide you with the contact number of the villa manager, and we highly encourage guests to reach out to the local team while in resort for any issues, no matter how small, so that we can resolve them promptly. We will also address the pool tile and air conditioning concerns with the property manager to ensure these are resolved for future guests. Thank you for bringing to our attention that the villa may not be suitable for wheelchair users. Like many villas, we only recommend those that are fully wheelchair accessible when requested by clients, and we always ensure that this is considered when needed. With regards to the cleaning cloths, it is correct that we do not list these as provided, but there is a wonderful supermarket at the start of the resort where you can purchase any items you may require for your stay. We are pleased to hear that you found several aspects of the villa enjoyable, such as the pool, grounds, and outdoor seating areas. This villa remains very popular, and many guests have stayed here without any complaints this summer, some of whom return each year. However, we understand that every guest experience is unique, and we appreciate your comments, which will help us make improvements where necessary. Thank you again for your valuable feedback. Best regards, VillaMore Team