Adorable maison de l'île - à pied de la ville, vélo à la plage!

When this guest reached out to book, she was proactive in describing her group as 8 college friends gathering for a collective birthday celebration and attending a local festival. She specifically acknowledged that hosts are often wary of large groups looking to party, and assured us hers was not that kind of group. We appreciated the transparency and accepted the booking in good faith. That good faith was not reciprocated. By her own admission, 14 people stayed at the property across three nights — not the 8 she booked. Our listing explicitly states a maximum of 8 adults. She also hosted a catered gathering of more than 20 people at the property on one of the evenings, despite our listing explicitly prohibiting events. These are not ambiguous rules or minor oversights — they are clearly stated terms she agreed to. Beyond the violations themselves, the nature of the event was misrepresented. This was not a birthday gathering. It was a bachelorette party for which she had hired a caterer and hosted over 20 guests. We would not have accepted this booking had we known the actual nature of the event, and we believe this guest understood that, which is why she described it as she did. The consequences were significant. The soft pine flooring throughout our home sustained extensive damage from spiked heels during the party — small puncture marks across multiple rooms. We have obtained a professional assessment; the repair estimate exceeds $20,000, with no assurance the floors can be fully restored to their prior condition. This is irreversible damage to a property our family cares for deeply. We attempted to discuss the situation with the guest through the vrbo platform, but she refused further communication. She then added insult to injury by giving us a bad review. We are experienced hosts and understand that minor issues arise. This was not a minor issue. This guest made deliberate misrepresentations about her group size, her group's intentions, and the nature of her event in order to gain access to our home for a purpose she knew we would not permit. The result is permanent damage to our property.