Checkin was smooth after you fill the document prior to checkin and kitchen had decent amount of utensils and cups. Kids enjoyed gaming area. Spacious for 6 families and enjoyed the stay. It would be great to have extra trash bags, utensil scrubber, kitchen rolls. The grill was not clean so others could use, we used a aluminum foil on top.
Everything was nice. This cabin is definitely a hidden gem. Cabin was just like the pictures. The air went out on the third floor, but management sent someone out to fix it quickly. Will definitely book again in the future
Lots of bugs but you can't avoid that lol. Great stay and location Great family vibes all around My family love the cabins structure and was very entertained with the pool table and air hockey
House is older and needs some care. 2nd floor fire place did not work. Called and they sent someone to fix it. Apparently he did not fix it. Started smelling gas so they finally sent a company out. Grill is old and doesnt work properly. Carpet is the basement is awful. Games are a joke and hot tub did not work.
Our family of 17 enjoyed our stay the week of christmas. We had plenty of room for the families. There were some things that we reported that needed fixing( the gas fireplace would not light and the window near dining room table was off track and would not close properly). After contacting the host she was very prompt at getting someone out to fix the needs. Cabin was easy to access. We had plenty of parking for 3 vehicles. I would recommend this cabin for large families.
We had 10 adults and 5 kids and had plenty of space. The place was very nice and the management team was easy to work with and responded quickly when needed. Recommend!
An excellent cabin, beautiful facility and grounds. The bed and pillows were out of this world. I have never had such a comfy pillow. Everything was there that one would need for a stay, within reason. I cannot say enough about the beauty of the cabin. The tv in my room, as well as the bathroom fan, did not work, but it was a small inconvenience. I would advise not changing a thing.
The location was great, drive was challenging for 7 motorcycles but we figured it out. Ample room for 2 trucks with trailers and the bikes. Would not recommend for people who are challenged with stairs cause there are quite a few. Loved each bedroom having its own bathroom! Kitchen was well equipped and property was clean and everything was in working order. Would recommend cleaning bedspreads more frequently and leveling pool table - it slants towards bedroom side of floor. We would come back! Great property.
Enjoyed the time with my family in this spacious cabin. The gameroom was a big hit with the kids. The location was close enough to tourist spots and yet far enough away to be out of the heavy traffic. The cabin was pretty clean but could use some serious dusting.
Overall the place was great. Check in process was easy :) I do feel house keeper could do a better job at cleaning and making sure all appliances work in the home. After all that's what she is paid to do for the owners. Beautiful place!!
We were impressed by this 3-story cabin. We had a family of 17 and there was plenty of space. We did have an issue with the AC on the second floor not working, but they had it fixed in a few hours, which says a lot about their responsiveness. For this reason, we will seek out cabins by Fireside Chalets in the futureâthat kind of customer service is amazing, especially when youâre that far from home.
It had all the amenities we needed. It is worth noting that you have to go up several stairs to get to the first floor, so keep that in mind if you have someone with mobility issues.
15 minutes from Dollywood, which was a selling point for us. It also puts you close to Veterans, so you can bypass most of Pigeon Forge traffic and get to where youâre going quickly.
We would stay here again.
Our entire group enjoyed their stay. We were a group of 14 mixed with adults and young children. Several decks for relaxing and the kids had a blast playing air hockey, as well as the arcade game table. Also loved watching movies on the big screen inside and on the deck from the hot tub. Had a wonderful time and would definitely choose this cabin again.
My husband and I rented this cabin for a family vacation with my in-laws. We had 6 adults, 3 children, and a baby. This cabin accompanied everyone comfortably, we each had our own floor! We enjoyed grilling and hanging out by the fire making sâmores. The air hockey table, foosball table, checkers, and pool table kept the children and adults entertained. Only unfortunate thing was the arcade game was not working, which we were looking forward to. Fireside Chalets provided exceptional service and they continued to stay in contact with us through out our stay to make sure we had everything we needed. This cabin is at the end of a private cul de sac which we really enjoyed the privacy. The only way in is by walking up stairs, so it is not wheelchair accommodating if you need that or have elderly people who cannot make the climb. Definitely enjoyed this cabin, we will be back!
My family and I only got to stay for 3 nights but we took full advantage of everything the house had. The game room, fire pit, big family table and the comfort of home. We thoroughly enjoyed our stay and canât wait to book it again!!
We really enjoyed our stay here, appreciated the fact that we were outside of Pigeon Forge and all the traffic! The young and old enjoyed the games and outdoor space! Plenty of room for our group of 14!