Villa Leni - Luxurious 4 Bed, 3 Bath Villa with Private Heated Pool, Hot Tub & Stunning Views

Dear Lauren, Thank you for taking the time to give some feedback. We’re very sorry to read your comments and that you felt disappointed with your experience. As a company, we have been hosting guests for many years and pride ourselves on providing a high level of service and transparency throughout the booking process. This is reflected in the consistently strong feedback we have received, with 19 of the last 21 reviews rated 10/10 and another 8/10 just for this property. This is mirrored across all our properties advertised here and on other platforms. From our correspondence prior to your arrival, we understand you had concerns about travelling at the time. We shared the most up-to-date information available and clarified that the property is located in the Republic of Cyprus, where travel and flights were continuing as normal, and that separate advisories relating to other locations, did not apply to your booking. As outlined at the time of booking through VRBO, the reservation was subject to the agreed cancellation terms. While we were unable to offer a full refund outside of these conditions, a partial refund option was available, and we also suggested reviewing your travel insurance should you have chosen not to travel. We note that your stay ultimately went ahead as planned. We’re sorry that on this occasion your experience did not meet expectations and appreciate your feedback. Many thanks again and very best wishes . LetsRentOnline