Beach Wood Chalet in Cap-Pelé, NB

Thank you for your feedback. As you are aware the internet and TV were working normally from Saturday to Monday. When I was finally notified at 8pm Monday evening off issue, I contacted Rogers immediately. Unfortunately, as you were the ones in the cottage able to go throw different steps with the technician by phone prior to them allowing an appointment to be made, you had to make a follow-up call. That is the process that Rogers had in place. Had the phone call be made Monday evening as discussed, Rogers would have come the following day avoiding for use of personal cell services. My neighbour graciously provided you with their internet to use and went out of their way to be available for Rogers since you were not able to let them in the cottage to do the required repairs. There was a delay on Rogers behalf and the Internet and TV has since been restored at the cottage. I was contacted about a burnt out lightbulb and was replaced the following day. I’m glad you enjoyed the cottage, beach and travels around in NB and PE!