2/10 Horrible
Cathie H.
2 janv. 2024
Les points forts : Arrivée et emplacement
Les points faibles : Propreté, communication, exactitude de l’annonce
Disappointed and disgusted
The pictures online were great, however it was not at all what was advertised. The lock in the front door was broken, and as soon as you finally manage to get it open you are immediately greeted by a horrible moldy smell that did not dissipate after several hours of leaving all the windows open making it unusable. This is a second story unit, which was not clear in the posting. The stairs are steep, uneven, and the laminate on them is peeling up creating a tripping hazard. Not at all safe for our toddler or adults honestly. The unit had peeling paint and tiny bedrooms that could not accommodate a portacrib as we were assured they would. There is very minimal furniture and a lot of it was torn/worn. The kitchen is miniscule. The heat didn’t work, and the unit didn’t get above 66 degrees while we were there in December, making it unusable for yet another reason. The back porch is very run down and not a place you would want to spend time. The front porch is not part of the unit, it is for the downstairs unit only, despite what the advertisement states. Even if it were something we had access to, the furniture was in terrible condition with peeling paint and broken wicker. We immediately reached out to the rental company and got zero response despite several attempts to contact someone over the weekend and into the following week. Ultimately we did not stay here due to the horrible shape it was in and did not receive our cleaning deposit back. Do not rent from Grand Welcome.
Cathie H.
Séjour de 6 nuits en décembre 2023
