6/10 Satisfaisant
Ashley C.
13 mai 2025
Les points faibles : Arrivée et exactitude de l’annonce
This rental served its purpose
The rental overall served its purpose for a place to sleep after a busy day at the parks. Multiple outlets throughout the home didn’t work, tvs in all 4 bedrooms didn’t work, and beds were uncomfortable (plastic on mattresses, very low beds to the ground - basically sleeping on the floor). Limited amenities for over a week-long stay (1 roll of toilet paper per bathroom and 1 roll of paper towels). Towels were of poor quality and it took several attempts to get the dishwasher to work. The biggest issue we had was regarding the pool access. The listing indicates access to the large pool behind the clubhouse. There was no key in the unit to access the pool or instructions on how to access. Upon emailing the owner several times, we were told there was no card key access and to go to the clubhouse for them to let us into the pool. When arriving to the clubhouse, the door was locked. Knocked several times and was greeted by an HOA employee. They showed us to the pool, saying the homeowner is responsible for providing the pass and if there wasn’t one left in the unit, the owner needs to pay 50 for a replacement pool card. We were told that although we could gain access “today,” access would not be given to us “tomorrow.” Not the most welcoming experience - especially when on vacation. It took several emails to have the pool key dropped off to us.
Ashley C.
Séjour de 10 nuits en mai 2025
