No issues with the check in process or the communication. The home was plenty big for our family of 5 adults, 5 kids and is a beautiful home. The home was also equipt with everything we needed. Despite the online description at time of booking, the home does have a/c, but the upstairs master bedroom was still uncomfortably hot. The home is also right on top of another home, but this didn't cause issues because we never saw anyone at the other house. The online description talked about a lot of steps, that is very accurate, my mom struggled a little and it was annoying with my 2yo. It was also inconvenient having only one shower on the level with all the rooms. The master bath was beautiful, but the water pressure in the shower was very low and it took about 10 minutes for the water to get hot. There was another shower on the bottom level but the kids didn't like it because it was "scary," (it's in a utility area). My biggest issue was the dust and cobwebs. There is no way the home had been dusted before our visit. Some areas was a light layer of dust, others was very thick. I'm also not sure the master bedroom had been swept. We couldn't find much to do in the community, we had a lot of rainy weather. We couldn't even find a beach around (which is my fault for not doing that prior, just assumed there would be a beach on the lake).