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4/10 Médiocre
Matthew S.
21 juil. 2025
Would think long and hard before renting again.
This is a nice property but we had several issues. First, the generator did not work and our house was without power for 18 hours which would not have been so bad if the power had been turned on before we arrived. The power was actually turned on two hours after we arrived and worked 2 hours before we lost power. Our groceries were delivered early in the day and we had a bunch of food that we had to throw out because the refrigerator was never turned on until hours after the groceries were delivered. Most of us slept outside the first night as it was over 90 degrees in the bungalows and the house. The property has a generator but it does not work and the electric grill did not work either. Matt Simon who's company rented the property was more than helpful and went above and beyond. Once the property manager found out we had a problem he was very hard to get a hold of and didn't return calls very well sometimes waiting over a day. The steps with access to the beach are in poor condition and have nails sticking out of the boards, the steps were very steep and had no railing on them. We are waiting to hear about getting reimbursed because of the food we lost but we aren't holding our breath. We scheduled a 2 hour early arrival and it was not ready for us, they had just started cleaning the property. Property manager did not start air conditioning or the refrigerator before we arrived. Most frustrating because our groceries were delivered in the morning and he let the delivery people in with the groceries yet no refrigerator was turned on. The pool was nice, the beach was beautiful, the house was very nice. I would recommend not preordering any food as we lost over $250 of food and ice and we also got to clean up the water from the ice when the power wasn't turned on. The whole situation made 2 of our 5 days miserable. I would consider a property with a working generator before this one because by looking at the generator it just hasn't been maintained.