4/10 Médiocre
mary ann d.
8 juil. 2024
Les points forts : Arrivée et emplacement
Les points faibles : Communication
Beautiful place but with issues
I booked this property for a week in May for my family. There were 5 grandchildren and 8 adults. When we arrived at the house we had no issues getting into the house but soon learned that the AC on the second floor wasn’t working. Since it was Sunday we had to wait till the next day for it to be fixed. Turned out it was an issue they have had in the past. The thermostat was also locked at 77 during the day throughout the house so you could not lower the temp until 9pm. Any child napping had to sleep in a less than optimal environment. If you do happen to try your luck at this property, be aware of the extremely slippery pool deck. It has no grit so we’re all caught off guard when we stepped onto the deck. We immediately purchased rubber bottom shoes for the kids to prevent them from slipping. Unfortunately on the last day my 6 yr old granddaughter cracked her 4 front teeth when WALKING to get her rubber bottom shoes. There were other issues that I wouldn’t have been super concerned about like a broken oven and 3 out of 4 light bulbs in the master bathroom being out when we arrived. Isn’t that what a “property management company” is suppose to check before a guest arrives?? I’ve been to many VRBOs and Airbnbs, I could not be more dissatisfied with how these matters were handled. Especially when I was told a manager from the property management Co. would be contacting me about the issues, most importantly my granddaughters teeth, yet I haven’t gotten a call. Beware!
mary ann d.
Séjour de 7 nuits en mai 2024