Petit Joyau du Port | Vues sur l'Eau, Amie des Animaux & Proche des Restaurants

Thank you for your feedback. The home is professionally treated for pests each month as part of our regular preventative maintenance. Because this is a shared-unit property near the beach, occasional insects can still make their way indoors despite routine treatment. We were not made aware of this concern during your stay. Had you contacted us, we would have gladly arranged an additional spot treatment so the issue could be addressed promptly. We always encourage guests to let us know about anything that needs attention while they are in the home so our team has the opportunity to help.

Thank you for your feedback. We are glad to hear you enjoyed the view and that your stay went smoothly. We were, however, surprised by the comment regarding cleanliness. We reviewed all communication during your stay and did not see any concerns raised about the condition of the home. In addition, our pre-arrival inspection photos show the condo was cleaned and prepared to our standards prior to your check-in. If anything had been brought to our attention during your stay, we would have acted quickly to address it. We are always available to ensure our guests are comfortable and that any concerns are resolved in real time. We appreciate your feedback and will continue working with our team to maintain a clean and well-prepared home for future guests.

Thank you for your wonderful review! We are so pleased to hear that you were very satisfied with your recent stay at Little Harbor Gem and that this was your fourth visit. It truly means a lot to us that you continue to choose our property, and we are delighted to know that you plan to return again. We look forward to welcoming you back for another enjoyable stay in the future!

Thank you for your review Luis! We are happy to hear that you had a great stay and enjoyed the property! We look forward to your next stay!

We are sorry your honeymoon stay did not meet your expectations. Our records show that the door code was sent at 2:00 p.m. on the day of arrival, as stated in our check-in process, though we regret the difficulty you experienced locating it. The property is accurately listed and photographed as a motel-style room in an older building. We take reports of cleanliness and disruptive noise seriously, but no concerns were brought to our attention during your stay. Had we known, our team would have promptly investigated and worked to address them. We wish you both the best as you begin married life together.

Thank you for your review. We are sorry for the frustration this situation caused. To clarify, while the home is pet-friendly, all pets must be included in the reservation at the time of booking so they can be properly approved and the required pet fees applied. This is outlined in both the listing and the rental agreement that is agreed to at the time of booking. The pets brought to the property were not listed on the reservation, so they had not been vetted, paid for, or approved in advance. We also want to clarify that you were not asked to leave mid-stay. You requested an extension, and we let you know we could not approve additional nights due to the unregistered pets. We do feel it is important to note that your review focuses solely on the fact that we upheld the rental agreement and pet policies, rather than the quality of the home itself. During your stay, you requested multiple extensions, which were granted (before we knew about the unapproved pets) because the property continued to meet your needs. We understand traveling with children and pets can be stressful, but these policies are in place to protect the home and ensure fairness for all guests.

Thank you for booking with us Torie!

Thank you for your feedback, John. As soon as you shared your concerns, our team was on-site the same day to address the issues and improve the property to your satisfaction. While, as a management company, we have limited control over the unit's contents, we did everything we could to make your stay more enjoyable. We truly care about the properties we manage, the homeowners we represent, and the guests we serve.

Kayce, thank you for booking with us and leaving us a review! We are happy to hear that you had a great stay and enjoyed the amenities offered! We look forward to hosting you again in the future!