À 34 km des Pistes ! Maison Torch Lake avec Plage Privée

Hi Bernadett, we're so glad to hear you enjoyed the unique charm and family history of the cottage, as well as the beautiful autumn weather! We also appreciate you bringing the cleanliness issues to our attention. After sharing your feedback with the homeowner, they wanted to respond with the following:The cottage was professionally cleaned before your stay, but with some time between guest visits, a refresher would have helped address dust and cobwebs that can accumulate in a rural setting.We’re committed to improving our process during slower seasons to ensure the property feels fresh and inviting for each guest, no matter the timing.Thank you again for your valuable feedback. We’ll use it to provide a more seamless experience for future guests, and we hope you’ll keep us in mind for your next getaway!

Owner's response: "Amy, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:Amy, we are truly sorry to hear that you did not have a good stay at our property. We're not sure what you picked up, but they were not fleas and they did not come from our house.We were at the home just after your visit and we inspected the home from top to bottom and found no evidence of any fleas. We are a pet-free home and although someone could sneak a pet in we have verified with the neighbors that none have been seen around our property.My daughter and family including a 20-month-old child stayed in that unit and they did not have any bites to speak of. They did however get a case of swimmer's itch which can resemble flea bites from what I have researched. But they have had swimmers itch before and that is certainly what it was. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to deliver the 5-star experiences we are known for."