4/10 Médiocre
Jonathan F.
20 sept. 2022
Les points forts : Emplacement et exactitude de l’annonce
Les points faibles : Propreté et communication
Beautiful House, Really Bad Experience
Truth be told, the house is beautiful. It was spacious, and accommodated our group of 13 exceptionally. We arrived the first night and were blown away and really looking forward to enjoying the weekend there.
Upon waking up in the morning, we unfortunately encountered bed bugs. What was maddening was that the management company knew that this was occurring, but deemed the place clean (after some inspection) and ready after having some "treatment" during the weeks prior. According to the property managers, the mattress was deemed clear in that room. Needless to say, when two of the guests woke up in the morning to bugs on them and blood marks on the mattress, sheets, and their shirts, they were not amused. And neither was I.
These are the options that the property manager offered:
1. Have someone come to treat it again and be out of the house for a while.
2. Seal off the room and use another room if possible (???)
3. Get a full refund. They had no other property to move us to.
The company made ZERO effort to help accommodate my party. But didn't hesitate to tell me how much the owner had invested into trying to resolve the bed bug issue--after first asking if the bugs were alive or dead. Don't get me wrong, the people on the phone were nice, but I don't think they understood the gravity of having bed bugs in all of your stuff. They did stop to let me know that if we saw bugs, they were probably in the process of dying after having undergone treatment -- as you can imagine, we did not feel better.
Needless to say, we got out of there as fast as we could.
Courtesy and thanks for letting us wash and dry our clothes.
Offering me my money back is the absolute bare minimum that this company could have done. So credit where its due. And I feel sorry for the owner. The house is beautiful, but this was a disaster in management in the highest order.
Jonathan F.
Séjour de 3 nuits en septembre 2022