10/10 Excellent
Rick J.
25 avr. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Lovely Unit and Excellent Owner/Property Manager
This is our second time at this property for a cheer competition for our daughter and we plan to stay here again (hopefully in the same unit) next year. The first trip was enjoyable and the second was mostly enjoyable with one exception. The property and unit were clean and the ocean and pool view from the unit were incredible. However, we attempted to enter our room one night and were locked out. No big deal, right? Well, we went to the front desk to rectify the issue and the person at the desk was incredibly rude. I tried to show her the email with the checkout date and she said she was not going to look at it and handed me a piece of paper with four or five names and phone numbers on it. The property manager’s info was included on this paper. I asked to speak with a manager, she told me she was a supervisor and that she called security. I have no idea why she made that threat since we were just talking. I called the property manager and he immediately contacted the “supervisor” at the desk and resolved the issue. The “supervisor” gave us new room keys and said nothing-not even an apology, despite the issue being their error. The property manager said they keyed in the wrong dates. In any case, the property is great, the employees are generally helpful, with the exception of this one bad egg.
Rick J.
Séjour de 4 nuits en avril 2024
