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10/10 Excellent
EMILY C.
27 juil. 2025
Nice enough room, but quite a booking experience
Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
I travel frequently and have never had a booking experience quite like this. I booked a room through Travelocity, and then started getting emails from VRBO. Which then I had to create a log in for, even though I supposedly booked through a different entity. After booking, I received messages via VRBO as well as emails and text messages from the property management company. Each email/text had breadcrumbs of information - no one email or text gave all the information I actually needed- I had to literally piece together where I was going/staying, the room number, code, etc. Upon arrival we learned from the front desk that the room is independently managed from the hotel and that they could not help with any information about the room- again, strange. After leaving, this review request came from yet ANOTHER company. I'm still confused who this room was actually rented through. Which is also probably why it cost an arm and a leg. The room itself was nice enough - we didn't spend much time there, just needed somewhere to sleep for the night. We did appreciate the comfortable bed, coffee maker with REAL coffee, and cute sitting room. We did have a glitch at checkout when we forgot some items in the room. We were locked out of the keypad exactly at 10am, and when we asked help from housekeeping who was in the hall, they acted like the room was haunted and promptly said they couldn't do anything. I was able to get in touch with property management via one of the emails/texts that left a contact number. She was very nice and helpful and got us back in to retrieve our forgotten items. Overall, a nice experience, but definitely an experience.