NOUVEAU! Complexe de chalets avec ruisseau à truites sur place!

We're glad you enjoyed your stay and thanks for the positive review! One thing we'd like to clarify for other readers is that the guest cabin, which is included in every reservation, has a main floor bedroom and full bath, expressly for those who might have trouble with stairs.

We're very sorry about the unexpected unavailability of the oven. We had a part to be installed but it turned out to be the wrong part. I hope you were able to use the large gas grill to cook your turkey (I grill my turkey every year and prefer it that way). The satellite wi-fi is metered, as your welcome letter made clear, and it is specifically recommended in bold type not to stream video, as it uses the available bandwidth quickly. We have satellite TV for watching programs, although I recognize that not every game can be seen on the available channels. Unfortunately, your group messed around with the router box, which the note on the equipment expressly forbids, and it brought down the Wi-Fi completely. We always ask that guests contact me or the caretakers (our contact information is provided in multiple places) when something goes wrong. That allows us to try to fix problems when they're noticed, and it also is a courtesy to the next guests, because it usually is not possible to get a technician the same afternoon when our crew notices something is not working. In this case, the next guests had to wait a day before my IT person could come out to reconfigure the wi-fi. And I've just now learned about the heating problem in the game cabin (some guests don't use it, so our crew doesn't automatically think anything's amiss if the room is cold), so that will be dealt with today. We are very grateful that our guests normally are good communicators. Things sometimes go wrong or can't be figured out, and we move very quickly to resolve any problems when they occur. That's one reason we are able to maintain a 4.9 star rating in guest reviews. In light of your inconvenience, I've refunded $50 of your rental fee, and I've not withheld the $45 from your security deposit that it cost to fix the wi-fi. Best wishes for the holiday season.

Thanks for reporting a few issues. After more than a year's use, it's time for the bolts on the custom spiral staircase to be re-tightened, and that will happen in September when the cabin isn't continuously occupied. Didn't realize ice-maker was broken (it was working for us a couple weeks ago), will get it fixed. Hughesnet's Safeway satellite was down for a few days, knocking out Internet for its customers across the country, now restored. We are out in the country, so provide VoIP phones for guests' use.. Also, in addition to AT&T, Republic, FreedomPop and any other VoIP/cellular provider will work on the property. We filled, graded and reseeded around the cabin this summer as part of our continuous improvement plan, but unfortunately, this has caused some temporary muddiness until the lawn fully comes in (should be fine by this fall). We are also planning this fall to install a boardwalk between the parking area and the cabins so it's easier for guests to transport luggage and keep their shoes dry after a rain. We appreciate our guests' comments and suggestions to help us make our property even nicer for future visitors.