Mont-Tremblant - Équinoxe 150-8

Thank you for your detailed feedback. We sincerely apologize for the confusion surrounding the check-in process. Clear communication is very important to us, and we understand how frustrating it must have been to only receive the address after having to call. We will review this internally to ensure future guests receive complete and timely instructions. We’re glad to hear you appreciated the location and convenient access to the slopes and village. However, we also truly value your comments regarding the condition of the home. The fireplace maintenance, dining chairs, and outdated television are not reflective of the standard experience we aim to provide. Your feedback has been shared with our team so these items can be properly addressed and improvements prioritized. We appreciate you bringing these matters to our attention and hope we’ll have the opportunity to provide you with a much-improved stay in the future.

Thank you so much for leaving this wonderful review, it truly makes our day to hear that everything about your stay was to your liking! We appreciate the feedback and we know our future guests will as well. Please stay with us again the next time you're in Tremblant, we'd love to have you back! - Tremblant Sunstar

We appreciate this fantastic review, Jim. We hope to see you again!

Thank you for this excellent review! We are so happy to hear you enjoyed your stay and really got to explore the area. Please do stay with us again soon!

We always appreciate guest feedback and thank you for sharing your review, Paul. We’re sorry we fell short of perfect but glad you enjoyed your overall stay. We are continually upgrading our facility and will use your comments to better future guest experiences. We look forward to seeing you again soon!

Our team here at RVMT would like to thank you for staying with us while visiting Mont Tremblant! We work hard to deliver an exceptional stay for every guest and would like to extend our sincerest apologies for not being able to meet your expectations and beyond during your visit due to circumstances out of our control. Had we known about your needs during your stay we would have done everything in our capacity to address them for you, and always encourage open communication with our guests in order to best meet these needs! While we wish you had a better experience with your visit, it is feedback like this that we can use to learn from and use to improve for future guest experiences, as your satisfaction - and that of every guest - matters deeply to us here at RVMT!

Good afternoon Mr Martin, We are really sorry your stay did not respond to your expectations and we really appreciate your feed-back as it gives us the opportunity to improve our services. We try our best to offer every one of our guest vacation a memorable one and we will definitely work on these issues to make sure the condo responds to the expectation and also your next stay with us is better. I will be please to assist you personally on your next reservation. Thank you, Edith Sigouin

Hello Maureen, Thank you for your kind review! We are pleased to hear you enjoyed your stay overall, and we hope to have you back again in the future! - Management Team

We're so happy that you enjoyed everything!