Palms & Pools Curacao Ocean Resort / appartement de luxe au rez-de-chaussée Seaview

Dear Ken, Thank you for your wonderful review and for choosing our property for your stay. We are delighted to hear that you found the location of our property ideal, and that you enjoyed the amenities that we offer, including the pool and the beach, which are perfect for swimming and snorkeling. We're glad that you found the condo to be as nice as the pictures, and that you appreciated the quiet surroundings. We take great pride in ensuring that our guests have a comfortable and relaxing stay with us, and we're thrilled that we were able to provide that for you. It's great to hear that there were plenty of nearby restaurants for you to enjoy during your stay. We're glad that you found everything you needed to make your stay an enjoyable one. Thank you again for your kind words, and we hope to have the pleasure of welcoming you back soon for another memorable stay at our property. Best regards, Michaela

Thank you so much for the great review! We are delighted to hear that you had a wonderful time at our property and enjoyed the quiet and private atmosphere and convenient proximity to the shopping, dining and nightlife of Mambo Beach. We are glad you had the opportunity to experience the beauty of a private and secluded crystal clear lagoon for swimming, snorkeling and relaxation. We apologize for the inconvenience caused by the electricity surcharge. We understand that going over the permitted usage can be a surprise. We mention it on the website but we appreciate your feedback on this matter. Thank you again for choosing our property and we hope to have the pleasure of hosting you in the future. Kind regards, Michaela

Hello Annie, Thank you for taking the time to provide feedback on your recent stay in our apartment. We're pleased to hear that you enjoyed the cleanliness of the apartment, its location, and the resort's amenities. However, we're sorry to hear that you felt the apartment was overpriced, and that there were certain aspects of your stay that you were unhappy with. Firstly, we would like to clarify that our apartment is not a hotel but a self-catering property. As such, we provide the first set of amenities, such as toilet paper, soap, and towels, but guests are expected to purchase additional supplies during their stay. Regarding your comments about the property manager, we apologize if you felt uncomfortable during the check-in process. Our property managers normally provide a warm welcome to all guests, and we are sorry if this was not your experience. Regarding electricity consumption, we do require guests to keep their usage within reasonable limits to avoid any additional charges. As you mentioned, we do not charge extra if our guests use electricity normally, and we only charge extra if guests exceed the usage. Electricity is incredibly expensive in Curacao, and we do our best to ensure that our guests are aware of the importance of conserving energy. Regarding the lack of kitchen table inside the apartment, we apologize for any inconvenience this may have caused you. However, we do have a big dining table on a covered porch, which is perfect for outdoor dining even when it rains. We understand that the weather is beyond our control, but we try our best to provide our guests with comfortable amenities. Lastly, we apologize for the lack of user guide in the house. We do have a Welcome guide and also all the guides for the kitchen are in the apartment in several languages, but unfortunately, it seems that our property managers did not inform you about it. We will make sure to communicate this to our future guests to avoid any confusion. We regret that you did not reach out to us earlier so we could have solved some of the issues during your stay, such as providing an extra key and showing you the guides in several languages. We appreciate your honest feedback and will take your comments into consideration as we look to improve our guest experience. We hope that despite these issues, you were able to enjoy your time in Curacao. Best regards, Michaela

Thank you so much for your lovely review. We are so happy you enjoyed the outdoor living space, the pool, the private beach and the lagoon. The easy walk to Mambo Beach is definitely a big plus as well. It means a lot that you felt confident booking with us and saw it as one of the nicest places in the complex. You are always welcome back at Palms and Pools. Warm regards, Michaela