Condo, 1 chambre + lit convertible (s), 1 salle de bain, (2-4)
Particulier / consommateur
Particulier / consommateur
Salle(s) de bain
Soirées/évènements non autorisés
Animaux non bienvenus
Les réservations annulées au moins 30 jours avant le début du séjour pourront être remboursées à hauteur de 100 %. Les réservations annulées au moins 14 jours avant le début du séjour pourront être remboursées à hauteur de 50 %.
Good Condo ..BUT
We arrived late at evening, the instructions how to get there/the key was perfect, also we got some informations on the condo and the island in advance, that was great.
But, the moment we opened the door there was a strong smell of urine, not only at the entrance but also in the bedroom.
We contacted the owner by email then we had to go to bed. In the morning the smell was still bad and the owner told us to get in contact with the housekeeping, she came and told us it's from cat urine outside the bedroom window. She cleans there and we went out for the day.
By the time we came back at night the smell was there again, so we had another night in the smelling bedroom.
So again contact to the owner and housekeeping came cleaning... And when we came back at night, urine smell again. .. In the morning I talked to the owner and she offered us to cancel the last 2 nights and move to another condo. But that would have taken us another half day and packing again so we decided to stay and give the housekeeping another chance. ..
So when we came back in the evening the cleaning don't help at all, same smell and another night in the smelling bedroom. (This time housekeeping told the owner there was no urine smell, just a bit musty .. )
By then we felt like our concerns were not taken serious at all and the owner just thought the problem is us and not something in the apartment. We didn't even want to open our luggage in the bedroom cause of the smell, we had it in the living room.
If it was not for the smell it would have been great, yes for sure the condo is a bit older and some stuff needs to be renewing, but that's ok.
Dealing with the smell and the owner/housekeeping every day was so stressful. For the price we payed that's not acceptable.
As a long time owner my goal is always for guests to have a wonderful stay. Anytime an issue is brought to my attention I do my utmost to insure the problem is resolved in a timely and effective manner. I have had the same housekeeper for over 15 years. She did not smell anything wrong. At various times as she went and re-cleaned the bedroom she brought by another cleaner and then also her husband. I also requested the complex manager and a neighbor go and check the unit. No one else smelled anything wrong. In realizing this guest was unhappy (and there didn't seem to be anything we could do) I contacted a local real estate company to make arrangements to move them to another unit on the property. The guest declined to do this and chose to stay. I understand this guest did not have a satisfactory stay and I am truly sorry for that.
Sue was great in accommodating our last minute change in plans and provided everything we needed for a wonderful 8 day stay on this beautiful island. The location is somewhat remote but it is an excellent place to check out the entire island with a rental car. We hope to return some day!!
Beautiful resort condo, lacking some items
The split-level condo was beautiful and spacious. The living and dining rooms had wood, cathedral ceiling. The large lanai had a partial view of golf course and ocean. Short walk to Punalu'u black sand beach where we saw 10 sea turtles at once. Calm each morning but didn't swim in the afternoon because became windy with large waves and rocks (April 2019). Easy to find and convenient for Volcanoes Nat'l Park but few facilities nearby. We enjoyed our stay but kitchen lacked spices and butter, and there was only a tiny bit of PAM spray and black pepper. Also lacked umbrella, thermos. Clean but shower floor and walls could have been scrubbed more or rubber floor mat provided.
Plage de sable noir, Volcano National Park