2/10 Horrible
Stacey B.
9 janv. 2025
Les points forts : Exactitude de l’annonce
Les points faibles : Propreté, arrivée, communication
Do not recommend. Too many issues with the condo.
I’ve never written a bad review before, but I felt compelled, given the many challenges with our stay. Here are the facts: During our 5-day stay, my husband and I spent at least 12 hours collectively either waiting for or working with hotel and maintenance staff to fix problems with the condo unit. Worst of all, the hotel staff often told us this unit was not their responsibility and that we could only interface with the owner to fix the issues.When we arrived, we discovered the unit had a leaking sink in one of the bathrooms and no hot water. Because the shower floors weren’t level enough to push the water toward the drain, the water puddled in the bathroom and into the hall – which we needed to clean up. Maintenance came late at night to fix those issues, but we had to wait a bit to use the showers or the sink. On the second day – New Year’s Eve – we had no lights and notified the owner. Because it's an owner's unit, we must be present for maintenance because they do not have the door code. Maintenance came but could not fix it – so we used our iPhone flashlights. On the third day, the maintenance staff showed us how to go into the breaker box to turn on/off any of the lights in the unit. We also learned we had a leaking outdoor tub. The maintenance people visited the unit several times during our stay to try to fix that issue.I would not recommend this place.
Stacey B.
Séjour de 5 nuits en décembre 2024
