I am writing to formally lodge a complaint regarding my recent stay at a VRBO property - 51 Hamilton Ln. Kimberling, MO. Steve & Shanda Moore. The experience was far below the standard expected and advertised. We arrived at the property on Friday at 2:15 PM, only to find the host still on-site and actively cleaning, which was both unprofessional and uncomfortable. Far more concerning, however, was the fact that the air conditioning was completely non-functional upon arrival.For nearly 28 hours, we were forced to endure indoor temperatures reaching 84F, which is entirely unacceptable for a property listed as having working climate control, especially at the end of June with temperatures in the 90âs. The host had extremely poor conversation skills - leaving us to reach out for an update. Extreme lack of communication with zero updates given. The AC was not restored until 5:51 PM on Saturday, a full day and a half into our stay.This situation is in clear violation of the listingâs promised amenities and constitutes a significant disruption to our trip.
This was a perfect place to getaway with our toddler and dogs! The cabin was as described and then some! They have a safety gate so we could block off the stairs to the loft which was nice. And being able to grill outside for breakfast and dinner was wonderful!
Fantastic place to stay. We enjoyed our time there. It was a quiet place and away from all of the crazy stuff. We drove about 25 mins to pretty much anywhere we wanted to go
Love staying in this cozy three-story house has everything you need, including cleaning supplies and everything you need to make your stay perfect, post or responsive and friendly. Thanks for sharing your home with us
Nice place to stay. Hosts think of every amenity to have available. Would recommend that younger folks consider as we (in our 60âs) found the stairs a bit challenging, due to their steepness and height. Lovely setting tho.
Beautiful cabin in the woods. Stairs were a little tricky but overall great place to stay and convenient to Branson. The outdoor fire pit was also used at night and really enjoyed the evenings outdoors
Thank you for the wonderful cabin we stayed in. We spent many hours on the deck just enjoying the peace, quiet, and nature. The location was also very convenient to all of the attractions around Branson. We will most definitely stay here again on our trips to Table Rock Lake. We are definitely impressed! I must add though, may not be conducive to people with walking problems as there are many stairs.
Driving down the private drive into the shaded woods literally lifts weight off your shoulders. Breathe deep and relax on the expansive deck and enjoy the nature around you.