Gérant immobilier / professionnel
Evolve Vacation Rental
- anglais, français, allemand, espagnol
Salle(s) de bain
Dispositifs de sécurité
Type de destination
Équipements de loisirs
Soirées/évènements non autorisés
Animaux non bienvenus
Adaptée aux enfants
Âge minimum du vacancier principal:25
Beautiful Lake View
The rental process was seamless. The manager was responsive to needs. Overall the facility is on a great location and has good parking and lots of room. Some beds could be upgraded. Guests need more information about facilities. A notebook would be great. A deep clean every 3-4 rentals would improve cleanliness.
Overall the property suited our needs. A few things that the owner may want to address is the amount of "personal belongings" throughout the house (in closets etc), update the information binder for guests, a few of the screens are in need of repair, the bathtubs really need grab bars, especially in the master bath - it isn't easy climbing in an out of the tub to use the shower, the dehumidifier in the basement was full and in need of being emptied upon arrival - the filter was also dirty and we cleaned it before turning it back on. Linens were supplied but scarce, unless we wanted to use beach towels. They should also supply more than two dish towels for the kitchen. The point of contact was very attentive to our needs and stopped over to make sure things were okay. The house could have been a little cleaner. I saw this on a different review and contacted the realtor and expressed my concerns. There were a lot of bugs inside the house; and the walls could use a good cleaning or painting throughout the house.
Great View and Location - Needs some TLC
There are some pros and cons, but ultimately, this property was not the right rental for our family.
Pros: Amazing view of Seneca Lake and great location - close to Watkins Glen and its amenities. It is a large property with plenty of space. It has great potential.
Cons: This property is in dire need of maintenance. There were too many maintenance, organization, and cleaning issues that led our family to abandon this rental early. It is not what we expected based on the online description and photos.
We got in touch with the property manager after our first night to explain the issues -- many of which could not be resolved immediately. She did everything she could to help us (five adults and a toddler) find a nearby place to stay on such short notice. Ultimately, we were able to work with all parties - the property manager, property owner, VRBO, and Evolve - to obtain a refund, but this definitely put a damper on our family vacation, and set a negative mood for the rest of our week in the Finger Lakes.
Evolve said that they have brought our concerns to the owner's and property manager's attention - so it's possible that some of the issues we encountered have been addressed since the time of this review, but use caution.
Anne, we're sorry to hear about the issues you encountered during your stay at this home. While we appreciate and welcome constructive feedback, we and the homeowner do not believe this feedback is warranted. Based on our understanding, the owner went out of their way to accommodate your family during your stay even though many of the proposed issues were minimal. The property manager was able to find you another home to finish out your stay, and the owner went to generous measures to make up for the inconvenience. As other reviews mention, this owner truly goes above and beyond for their guests, and we're confident future guests will have exceptional stays! Best, the Evolve Team
Convenient location - house inside just ok
The location of the property was very convenient to state parks, lake activities etc. However, cleanliness within the house was a concern. General surfaces were cleaned, but other areas not so much (ie, kitchen cabinets dirty, window ACs , ceiling bathroom fans, bed platforms dirty/dusty) When property mgr was contacted that there were many large ants in house, we were told that exterminator couldn't get there on weekend, never heard from her again.
Perfect house for our graduation weekend!
Our family stayed here for our daughter’s graduation from Ithaca College. The house was stocked with everything we needed, and was very comfortable and clean. The view from the deck is just spectacular, and we spent a lot of our time out there enjoying it! Perfect location for wine tasting. We greatly appreciate the owners’ flexibility with time, it enabled us to have a much more relaxing graduation day!