Avis vérifié
4/10 Médiocre
Nupur v.
3 janv. 2023
Les points faibles : Arrivée, communication, exactitude de l’annonce
Broken non functioning basic amenities
Stayed for 13 days in 2 villas B1 and C12 over Xmas and New year. Villas clearly have been unused over covid and upon arriving it became clear that the basic amenities didn't work and required updating . When trying to wash up , an untapped pipe near to the ceiling poured water onto my head. Plumber had to be called to switch it off. Washing machine refuse to start when needed and required a repair, freezer then stopped working followed by fridge breaking the next day leading to loss of food that we had purchased. Fridge was then repaired . AC in villa B1 main bedroom constantly stuck at 34 degrees. AC in 2nd room in Villa B1 worked inconsistently and kept tripping the electricity so husband had to sleep in living room. Husband had an mini electric shock whilst in shower when switching on hot tap which we think was due to electrics for geyser. We didn't switch geyser on again. Water outage twice at villa C12 , 2nd time lasting >12 hours. My brother with 3 kids under the age of 6 had no access to running water for this time.
Cleaner/housekeeper kept reprimanding us for minor things- small children returning from beach having sandy shoes- etc and she seemed generally exasperated at the the situation saying the problems identified were not her issue.
It was a real shame as the villas have the potential to be lovely, local beach is fabulous and the pool is great. We did feedback to the owner and an apology was offered. No comment from owner when informed husband had mini electric shock when in shower. We paid a significant amount of money for these two villas which lacked basic amenities. and at times felt unsafe .
Séjour de 13 nuits en décembre 2022
