From the moment we arrived in Pamplona (and got a little lost!) Roberto was immediately on hand to help. This was also the case in the run up to our stay. Given we were travelling quite some distance with a little toddler, we wanted to make sure we were as prepared as possible which Roberto assisted with greatly. This included having a cot ready for our little one to sleep in. The apartment was as expected, very clean and tidy, and felt very much like a home away from home. Though on the second floor of the building, the lift enabled us to easily transport our luggage and child's buggy. There was information about the local area to hand which Roberto took us through when we arrived. The apartment is quite central to the old part of town so everything is within easy walking distance yet it is quiet in the evenings. Roberto also facilitated us with somewhere to park our hire car during the stay. It's a great location and we very much hope to be back in the future. Would have no hesitation in staying here again and recommending to others.