Bel appartement en quartier romain (centre ville) de Narbonne !

Dear Margaret Williamsen, First, I'm extremely sorry that you and your husband did not enjoy your time at La Brigade. I have waited to respond until we were able to spend time in the apartment ourselves. Now that we have spent a week there, here is my response: The timing of your stay turned out to be very unfortunate for three reasons: (1) It coincided with the worst flooding that Aude has experienced in a long time -- it caused an enormous amount of damage, and several deaths! According to Orange, we lost our WiFi + TV service as a result of that disaster. It's since been restored, and the WiFi was working beautifully all last week, as it did for the previous tenants. I'm so sorry that you had to live without it. (2) The pipe behind the toilet did apparently start to leak for the first time before or during your stay. I checked with the previous tenants, and they reported no leak. I had the outflow pipe replaced on Monday. (3) We never heard any street noise during our stay this past week. However, the Rue Littré has occasionally been noisy in the past, and that's why we had central air conditioning installed (back in 2011), so that the windows can be closed, if need be. (Once closed, the problem goes away. One can also play one of the dozens of CDs we have available, to drown out any remaining noise.) By the way, I never saw any emails from you after the first one, in which you stated that you had "arrived in [our] lovely home in Narbonne. What a delightful residence." Our phone numbers, however, should have been available through VRBO/HomeAway. Yet you make a good point, and I'll have them posted for future tenants. Finally, our housekeeper reported that, after your stay, "l'appartement n'était pas propre comme avec les autres clients. Traces de graisse sur tout le plan de travail, lave vaisselle pas vidé, lit pas défait enfin pleins de détails qui vont me faire passer beaucoup plus de temps que d'habitude." I therefore had to pay her well over the cleaning deposit you paid in advance.