Refuge Hilltop - Vue lac, jacuzzi, salle de jeux

Thank you, Steve, for your feedback! We are happy you enjoyed this home. While we understand that sleeping preferences vary widely, we are sorry to hear that the bed did not provide for a comfortable night of rest. We sincerely apologize for the issues you have encountered during your stay. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!

Thank you for taking the time to share your valuable feedback. We are truly sorry to hear that the cleaning supplies in our home did not meet your expectations, especially regarding the broom without a dustpan, the absence of a proper vacuum, and the stale food left in the cupboard. This is certainly not the experience we want for our guests. We appreciate you bringing these issues to our attention, and we will be sure to pass your feedback along to our local team to help improve the quality and thoroughness of our housekeeping services. We truly value your feedback and hope to provide you with a better experience moving forward.

Thank you so much for taking the time to share your feedback with us, Teresa. We’re glad to hear that you enjoyed the amenities downstairs and that overall, you had a nice stay at the home. It’s wonderful to know that some aspects of your visit were enjoyable and met your expectations. At the same time, we sincerely apologize for the inconvenience you experienced. We understand that having a crowded space for 16 to 17 people can be challenging, and we’re sorry the dishes were not as clean as they should have been when you tried to use them. We also regret that the grill was dirty and that running out of propane caused a disruption to your cooking plans. Additionally, we apologize for the late notice regarding the check-out instructions—it’s important to us that our guests feel well-informed and prepared, and we appreciate your suggestion about having a check-out book available in the home. Please know that we’ve shared all of your concerns with our local team so they can address these issues and work toward improving the experience for future guests. Your feedback is invaluable in helping us maintain the high standards we strive for. We truly appreciate your understanding and patience, and we’re grateful that despite these challenges, you still found the stay to be nice. We would love the opportunity to welcome you back again and provide an even better experience.

Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. Local staff is always available to assist if there are amenities in the home that fall short. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Thank you for your review Angela. We apologize for any cleanliness concerns and we are disappointed that we were not notified about this during your stay. Our team would have been happy to address any concerns you may have. We aim to make the price of our rentals as completely transparent as possible and provide a breakdown of each cost you pay towards the rental before, and throughout the booking process, including all fees and taxes. We hope that we have a chance to better impress you in the future.