Cabane Ours dans les Bois

Thank you, Machell, for your feedback. We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.

Hello Lydia, thank you for taking the time to share your experience with us. We sincerely apologize to hear about the issues you experienced during your stay. It’s disappointing to learn that things like the carpet safety, dull knives, TV, missing bathroom mirror, ice maker, chipped coffee pot, and the access roads caused frustration. We've forwarded your feedback to our local team so they can look into it and make sure it gets the attention it deserves. We regret that we didn’t fully meet your expectations this time. We’d love the opportunity to host you again and provide a much better experience in the future.

Kristin, we’re so pleased you enjoyed our cabin and its location served you well! It’s great to know you found the kitchen well-stocked and the WiFi in good working order. That said, we apologize for the issues you encountered and any disconnect in service that you felt. Our local manager assured us that the cabin has an HVAC system that works by a thermostat located in the living room. There is also a space heater for additional heat if needed. We always want our guests to be comfortable and our team would have checked the heat and brought loaner heaters had they been informed. The remotes were all checked before check-in and our Guest Services team noted that there are extra batteries in the middle drawer in the kitchen as well as an extra remote. Thank you for sharing your feedback as we view it as an opportunity to improve. We enjoyed having you as our guest and hope to host you again.