Charming cottage with outdoor pool, firepit, jetted bathtub, & partial AC

Hi Catherine.Thank you so much for sharing your thoughtful feedback with us. We're delighted to hear that the location and cleanliness of the unit, as well as the booking and checkout process, met your expectations and contributed to a great stay for your family. I do apologize for the cobwebs and dusting issues you encountered, as well as the unexpected sandbox under the kitchen rug. Your comments are very important to us, and I will be sure to pass them along to our local team to help improve the experience for future guests. We truly appreciate your kind words and look forward to welcoming you back for another wonderful stay.

Thank you for your thoughtful review, Sarah! We’re glad to hear that you enjoyed the great location of the cottage and found our Vacasa team responsive to your needs. It’s wonderful to know that you appreciated the quiet atmosphere during your stay. We also appreciate your feedback regarding the size of the cottage and the bathroom conditions. We understand that space can be a challenge, especially for larger groups, and we will take your comments into consideration as we strive to improve our guests' experiences. Thank you again for sharing your insights, and we hope to welcome you back for another stay in the future!

Thank you for providing us with this valuable feedback. We are truly sorry to hear about the issues you encountered during your stay, including the presence of mouse droppings and mold in the bathroom shower. We completely understand how distressing and disappointing this must be, especially when you expected a clean and comfortable environment. We also want to acknowledge your frustration regarding the resolution offered by VRBO and the lack of reimbursement and updates over the past eight days. Your experience is important to us, and we sincerely apologize for any inconvenience and delay in communication. Our local team is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Thank you for your patience and understanding. We hope to have the opportunity to better serve you in the future.

Thank you for taking the time to share your experience, Katrina, we regret to hear that we were unable to provide you with a pleasant stay. We are sorry to hear you had concerns during your stay and that you had difficulties reaching our team. Please know that we are experiencing a higher than normal call and email volume at this time. We are currently working on adding additional staff to better assist our guests as quickly and efficiently as possible. We truly hope we can host you for a more comfortable stay in the future.

We sincerely apologize for any delay in the service you received. Please know that we are experiencing a higher than normal call and email volume due to increased rental demand at this time resulting in long hold times and delayed responses. We are delighted to hear you otherwise enjoyed the Shorelines Resort Cottage. We appreciate your feedback as our guest’s comfort is very important to us. We look forward to having the opportunity to host you for another enjoyable stay.

We sincerely apologize for any delay in the service you received. Please know that we are experiencing a higher than normal call and email volume due to increased rental demand at this time resulting in long hold times and delayed responses. We are delighted to hear you otherwise enjoyed the Shorelines Resort Cottage. We appreciate your feedback as our guest’s comfort is very important to us. We look forward to having the opportunity to host you for another enjoyable stay.