Confortable maison campagnarde 2 chambres près du lac Smithville, aéroport KCI et Liberty, MO

Thank you for the kind review. Your group was a joy to host.

Thank you for your kind words, Eric. I'm glad you enjoyed the home and setting. I appreciate your tidiness and respect of the house rules. You two were great guests. Take care, and you're welcome back anytime!

I take full responsibility for this issue and have provided you an apology over the phone and in Vrbo messaging. With over 20 successful check-ins, this was my first failed check-in as a host. I'm sorry it happened to you. I left my phone in the car for over an hour while tending to family while out of town. If I'd had my phone with me, the issue would've been remedied immediately. My husband called you as soon as I saw the missed calls (while having the call on speaker with me present) as to not delay contact, which was not connected to the timing of your cancellation. He called while I was trying to log into Vrbo to see which code had been sent to you (automatic check-in messaging). I'd set a random door code in case of a last-minute booking while I was out of town and updated your welcome instructions with the code when your last-minute booking came in. I removed the default information about the door code corresponding to the guest's phone number. I've since learned from Vrbo that the host cannot see the check-in messages once sent to the guest, which makes the issue difficult to troubleshoot as to why the correct code wasn't sent. My husband only mentioned a hotel due to the 24/7 staffing available. This was a human error, and I take responsibility for it. I'm glad Vrbo was able to fully refund your fees, as there was no ill intent from the host. I understand your frustration of not being able to enter the home, but your explicit language on the call was not appreciated.

Thank you for your review, Mary. Your group was a pleasure to host. Best wishes to you all!