8/10 Bien
Jeanna H.
20 mars 2025
Les points forts : Propreté, arrivée, exactitude de l’annonce
Hawaii Vacation
My family and I arrived on a Sunday late evening. It is customary for my husband to check everything before we actually get settled. Immediately upon entering the villa my husband found the sliding doors in the main room had a broken lock. I attempted to call the after hour maintenance number and unfortunately had a really back connection and was unable to resolve the issue that night. I ended up going to the local Walmart and purchasing shower tension rods to put on each side of the sliding door to prevent someone from being able to enter during the night. The complex was very responsive the next morning and did sent someone to repair the lock. My main concern was that the unit should have been checked more closely to ensure all the locks were in good working order. The villa was exactly as pictured, appeared clean and the beds were comfortable. It did notice that there were not any luggage racks in the closets for our suitcases. I prefer to not put my luggage on the floor. The kitchen was well stocked, however there was very limited cleaning supplies. The stove top cleaner bottle was empty, but they did have a can of Comet. I did not use the Comet as I was unsure if this was safe for the stove top. There was a slight mold/mildew smell when we initially entered the villa. The air conditioner did work well, so perhaps that helped with the smell. We did find 1 roach in the kitchen and 5 in the 2nd bedroom bathroom.
Jeanna H.
Séjour de 7 nuits en mars 2025
