Extremely disappointing stay and absolutely not worth the nearly $900 we paid. We encountered roaches, the HVAC did not work properly, and the beds were extremely uncomfortable. The townhome was so hot that we barely slept for two nights—and when we could sleep, the uncomfortable beds certainly didn’t help.
We contacted management about the A/C and were told they would bring us fans. The fans NEVER came. An HVAC technician was eventually sent around 2:00 p.m., forcing us to waste a significant portion of an entire vacation day waiting around and dealing with a maintenance issue instead of enjoying the beach.
I understand that mechanical problems happen. What is unacceptable is promising guests temporary relief and never following through, expecting them to sacrifice vacation time for repairs, and then offering only $115 in credit on an approximately $900 stay.
Between the roaches, unbearable heat, uncomfortable beds, two sleepless nights, broken promises, and lost vacation time, this stay was miserable. Had we known any of this beforehand, we NEVER would have booked this property.
A $115 credit does not come close to fairly addressing the experience we had. For this price, guests should expect a clean, comfortable, functional place to stay. Unfortunately, that was not what we received. I would not stay here again and cannot recommend this property.