Maison 3CH en face du lac Como - Aspen

Thank you, Jenifer! We appreciate your feedback. Each bedroom does have an extra blanket, and complete Airbed-In-A-Bag kits are available for guests by request. We share their availability and how to add one to your stay several days ahead of time, and in this case even during the stay, as we have a self-service option available to guests too. Unfortunately Jenifer's trip coincided with remarkably hot conditions of over 100 degrees in Saint Paul, and while we do our best to cool the house with multiple air conditioners, even they were struggling in the record temperatures. Jenifer was right - one of the upstairs bedrooms does not have a window AC as it's not possible for that particular window to have both an AC and be an emergency egress window as required by the City. We want our guests to be both safe and cool, and so we are installing central air and are confident it will be added by Summer 2027, and hopefully sooner.

We're disappointed the home wasn't the right fit for your stay. When you contacted us about the temperature, we had a staff member on site within the hour with an additional air conditioning unit to help make your stay more comfortable. During that same visit, we inspected the bed after your report and found that a pillow had become wedged beneath the frame, preventing it from sitting properly. Once removed, the bed was stable and functioned as intended. We take cleanliness, maintenance, and guest safety seriously, inspect the property regularly, and respond promptly whenever concerns are brought to our attention.