Suite 1 Chambre avec Entrée Privée Près de AC & Philadelphie • Winslow Twp

Hi Mike, we’re sorry to hear your stay did not meet your expectations, especially during such an important occasion surrounding your wedding. We genuinely want all of our guests to have a positive experience. For future guests, we do want to respectfully clarify a few points. Our guest suite is an attached in-law suite with a private entrance, and this is clearly disclosed in the listing description. The interior door you referenced is part of the home’s structure, remains locked, and we do not enter the guest suite during stays. Guest privacy and comfort are extremely important to us. We also want to note that we were not made aware of these concerns during your stay. We did not receive communication regarding cleanliness, repairs, noise, or privacy concerns, and unfortunately you departed shortly after arrival without giving us the opportunity to address or resolve any issues in real time. Had we known, we would have done our best to make things right immediately. We appreciate all feedback and continuously work to improve the guest experience. We truly wish you the best and congratulations on your wedding.

Hi Melissa, thank you for your feedback. We’re glad to hear parts of your stay were enjoyable, but we’re truly sorry to hear about the concerns you experienced. We do want to clarify a few things for future guests. Check-in instructions are typically sent prior to arrival, and we apologize if the timing felt stressful in your case. We always want guests to feel prepared and welcomed. Regarding privacy, we do mention in our listing description that this is an attached in-law suite within a family home and not a fully detached unit. That said, we completely understand how the overnight incident made you uncomfortable, and we sincerely apologize. This was an unusual and unacceptable situation, and we’ve taken steps to ensure it does not happen again. As for noise, we wish concerns had been brought to our attention during your stay, as we would have gladly done our best to address them immediately. We always encourage guests to reach out so we have the opportunity to make things right in real time. We appreciate your feedback, as it helps us improve the guest experience moving forward, and we wish you all the best.