6/10 Satisfaisant
Jeanette H.
7 juil. 2024
Les points forts : Propreté et arrivée
Les points faibles : Communication et exactitude de l’annonce
Bait-and-Switch
On the day of our arrival I was sent check in information for a different location than I reserved. I had booked this VRBO 1 year before the trip, so I did not immediately realize that this was a different address. We had been traveling since 0330, and were exhausted when we arrived. Bob did greet us at the home when we were unloading our luggage, and I did say that the home was good, and admired the historic architecture. I did ask Bob if anyone had rented the upstairs during our conversation to ensure we had parked appropriately, and he paused, and told me that the only people coming where the ones I had invited. It wasn't until we were unpacking that evening that we realized we were not in the correct location. The bedrooms had all been set up the same as described in the listing, so the difference was not immediately obvious. I texted Bob at 0830 the following morning requesting an explanation, and never received a response. I drove by the reserved location, and a construction dumpster was in the parking area, so I did not press the topic further. The home I was sent to was not as updated and modern as the location I thought I was renting. It had 1.5 bathrooms instead of 2. The only shower/bathtub was upstairs. One of my family members has had a stroke, so the stairs were difficult for him. The home was clean, the beds were comfortable, and the location was still convenient. Just don't agree with the bait-and-switch behavior, and lack of an explanation.
Jeanette H.
Séjour de 7 nuits en juin 2024
