A couple of hours before our arrival, we were told that there was an issue with our unit and we would be moved to a comparable unit. Unfortunately, when we arrived, the replacement unit was not comparable to what we’d paid for. It did not have the same view, the layout was different and it did not have a washer/dryer. When I asked about the washer/dryer, we were told the unit we had originally reserved was available for us to use for laundry. While we appreciated having access to it, it was located a floor above us, so we had to carry laundry up and down every time we needed to wash. This was inconvenient during a week-long stay. One of the main reasons we chose and paid for our original unit was the phenomenal view and the large patio with furniture. We enjoy spending time on the patio when we travel, so this was important to us. The replacement unit did not offer the same quality of view or outdoor space, which was disappointing. We paid a lot for our week stay, so I asked management if we could receive a partial refund or discount since the unit we received was not equivalent to what we paid for. The manager agreed; however, I have not received the promised refund, and our stay was at the beginning of June. I do want to acknowledge that the onsite staff was wonderful and helpful during our stay. I understand issues happen, but my disappointment is we did not receive what we booked, were then promised compensation that after many attempts has still not been provided.