Maple Moose Lodge - RÉSERVER MAINTENANT!

Alla,

We appreciate our guest’s feedback regarding Maple Moose Lodge, however, we disagree with your assessment of the property as corroborated by HomeAway’s dismissal of your complaint. The smell and the filth could have been attributed by the dirty dishes in the sink, food left in multiple pots and trash that you chose to leave in the house for the duration of your visit, which was documented by our cleaner with pictures and were forwarded to you. Also, our cleaner wrote in his report that ‘your guest have left the home in disgraceful condition...’ after you and your party checked out.

The only issue you communicated to us throughout your stay was that the grill was not working. We do apologize for that issue and have since remedied the issue by replacing the grill with a brand new one.

We understand that you’re upset with the additional cleaning fee that was assessed due to the condition you left the home in. The additional fee that was assessed by our cleaner was passed through to you as the issue was clearly documented and communicated to all parties.

George