Sweet Home- Upstairs

Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. However, we would like to clarify that the listing clearly states that this is a two-story property and that the reservation includes the entire second-floor unit. The first-floor unit is completely separate, with its own bedrooms, bathroom, living room, kitchen, laundry, and private entrance. The second-floor unit also has its own private spaces and entrance, and the only shared area is the yard. We understand that guests may have different expectations, but this information was provided in the listing before booking. The property has central air conditioning for the entire house, and additional window AC units have also been provided on the second floor during the hot summer season to help keep the unit comfortable. We encourage guests to carefully review all listing details before making a reservation to ensure the property meets their expectations.

Thank you for your feedback. We are truly sorry to hear that you experienced issues with ants during your stay. Unfortunately, with the current Missouri spring season bringing rain, high humidity and moisture, ant activity has significantly increased throughout the area. Please know that we’ve been actively addressing this by scheduling regular pest control treatments and taking extra preventive measures around the home. While we do our best to stay ahead of seasonal challenges, nature sometimes finds its way in despite our efforts. We appreciate your understanding and will continue working hard to maintain a comfortable and clean environment for all our guests.

Hi, Adrea; Thanks for letting us know that you smell something no other guests complained. We will look into it.

We’re disappointed to receive this review, especially as it seems to be a retaliatory response. The unit was booked with a clear description noting that it’s on the second floor with stairs, which the guest unfortunately overlooked. Upon arrival at night, the guest didn’t turn on the available lights and later described the property as “dark”. As for the comment about the decor being “junky and dirty”, we respectfully disagree. Our space is professionally cleaned and thoughtfully decorated. We welcome honest feedback, but it’s important that it remains fair and accurate for the benefit of future guests.

We are sorry for the inconveniences. We wish that you told us the situation immediately to let us investigating the matter.

Thank you for your feedback and for bringing these issues to our attention. We sincerely apologize for the inconvenience caused by the malfunctioning shower. Our team promptly dispatched a technician to solve the issue as soon as we were informed, and it has been fully repaired. We’re also very sorry to hear about the disturbance caused by guests in the neighboring unit violating our smoking and noise policies. Had we been aware of this during your stay, we would have taken immediate action to address the situation. Your comfort is our priority, and we regret that this impact your experience. We truly value your input and would love the opportunity to make this right. Please feel free to reach out to us directly so we can discuss how we can ensure a better experience for you in the future.

We are sorry to hear about the guest's concerns, but we would like to clarify a few points in response to the review. The listing clearly states that the unit is located on the second floor and that stairs are required to access it. It appears the guest may have overlooked this detail prior to booking, and we encourage all guests to carefully review the listing description before making a reservation. Additionally, the issue with the stove has been addressed and repaired to ensure a fully functional kitchen for future guests. We strive to provide a comfortable and welcoming environment for all our guests, and we take all concerns seriously. Had the guest informed us about any issue with indoor temperature during their stay, we would have promptly addressed it. Our goal is always to respond quickly and ensure that our guests feel at ease throughout their visit. Clear communication is key, and we encourage guests to reach out if anything needs attention so we can resolve it right away.