Lakefront Delta Cottage w / vues, canoë et quai!

Karen, thank you for your detailed review and for choosing to stay at our property. We appreciate your feedback and would like to address your comments: -We understand that the property is older and may appear dated to some guests. We take pride in providing accurate representations of our property through professional photos and detailed descriptions in our listing. We believe it retains a certain charm that many of our guests appreciate. -The cabin was professionally cleaned the day before your arrival. We regret if this did not meet your expectations. The windows are designed to offer unobstructed views of the lake, and most guests enjoy the natural light and scenery. -The second-story windows open out to a deck, ensuring privacy as it is not possible for anyone on the lake to see inside. Many guests prefer the unobstructed view of the lake.-The lakeside environment can attract bugs, especially if the outside lights are left on, as noted in our welcome notice. We will inspect the lakeside door for any needed repairs to minimize gaps.-While we try to accommodate all guests' comfort, we're sorry the mattress didn't meet your preferences. We have four queen-size beds, and many guests have complimented their comfort. We are sorry to hear that your group found them uncomfortable. -We are pleased to hear that the air conditioning and ceiling fans met your expectations. We take great pride in the service and accommodations we provide, as reflected in the numerous five-star reviews we have received from past guests. We are committed to maintaining the high standards that have earned us such positive feedback and continuously strive to enhance the experience of all our guests. Thank you for choosing to stay with us, and we look forward to the opportunity to exceed your expectations in the future.

Alison, thank you for sharing your feedback. We’re sincerely apologetic for the inconveniences you encountered during your stay. We understand your dissatisfaction regarding the condition of the cottage and appreciate that you reached out to our Customer Experience experts right away so we could address your concerns, especially with regards to the cleanliness. The owner let us know they aim to have an optimal guest experience and as such, provided soft drinks, bottled water and snacks in the fridge, so we are sorry if that caught you off guard. We hope the measures taken have helped to alleviate some of the frustrations. Please know that we take your concerns very seriously and are actively working with the owner and cleaning company to ensure travelers do not experience these issues at the home. Thanks again for your feedback as it helps us improve the experience future travelers. Best, The Evolve Team