Maison entière·Hôte professionnel

Belle maison 3br sur Sandy Beach RÉSERVATION INSTANTANÉE. 10 personnes (prix basé sur 6)

Galerie photos de l’hébergement Belle maison 3br sur Sandy Beach RÉSERVATION INSTANTANÉE. 10 personnes (prix basé sur 6)

Extérieur
Extérieur
Terrasse/Patio
Extérieur
Salle de séjour

Avis voyageurs

9,4 sur 10
Exceptionnel
3 chambres3 salles de bain10 personnes157.9 m²

Équipements populaires

  • Vue sur l’océan
  • Piscine
  • Bain à remous
  • Cuisine
  • Lave-linge
  • Sèche-linge

Découvrir la zone

Afficher la carte
Puerto Penasco, Sonora
  • Place, Plage Bonita
    ‪2 min à pied‬
  • Place, Club de golf The Links
    ‪15 min à pied‬
  • Place, Monument El Malecón
    ‪9 min en voiture‬

Chambres et lits

3 chambres (10 personnes)

Chambre 1

1 très grand lit

Chambre 2

1 très grand lit

Chambre 3

2 lits 1 place et 1 grand lit

3 salles de bain

Salle de bain 1

Toilettes · Douche uniquement

Salle de bain 2

Toilettes · Douche uniquement

Salle de bain 3

Baignoire · Toilettes · Douche uniquement

Espaces

Terrasse en bois ou patio
Véranda ou lanai
Cuisine
Balcon
Salle à manger
Lock

Protégez vos paiements : réservez toujours sur Abritel.

N’acceptez jamais les demandes suspectes et utilisez toujours les moyens de réservation offerts sur notre site ou notre appli. Si une personne vous demande de réserver ou de payer directement auprès d’elle avant que vous effectuiez votre réservation sur Abritel, veuillez ne pas lui répondre et nous le signaler.

À propos de cet hébergement

Belle maison 3br sur Sandy Beach RÉSERVATION INSTANTANÉE. 10 personnes (prix basé sur 6)

Le prix est basé sur 6 personnes. Maximum de dix (20 $ - 25 $ par jour / par invité plus de six selon la saison).

Notre calendrier est 100% correct et vous pouvez obtenir "prix détaillés" en entrant vos dates d'arrivée et de départ. Cette propriété est conçue pour être réservée en ligne.

VEUILLEZ LIRE AVANT DE RESERVER:

- Les réservations sont instantanées, mais seront examinées pour confirmer que la réservation répond aux critères de réservation et que le taux indiqué est correct. Il est très important que vous disiez l'âge de vous-même (il y a un âge minimum pour réserver cette propriété), ce qui vous amène à la région et quelques informations de base sur qui vous voyagez avec.
- Les tarifs ne sont pas garantis avant la réservation. Les réservations reçues après 17h le vendredi seront revues lundi matin.
- Réservations exigent un minimum de 3 nuits en vacances et des événements spéciaux.
- Aucun remboursement pour les vacances, les vacances de printemps ou d'événements spéciaux. Toutes les réservations sont soumises à une taxe de 100 $ d'annulation. Un avis de 21 jours rembourse tout argent payé moins les frais d'annulation de 100 $ (et les frais de service VRBO).
- Doit avoir 25 ans ou plus pour réserver cette maison.
- Pas d'animaux ou fumer autorisé.
- L'heure d'arrivée est 16h ou plus tard. Le départ le dernier jour est au plus tard à 11h pour éviter les frais de départ tardif.
- Tous les locataires DOIVENT porter des bracelets dans les espaces communs et les locataires doivent soumettre les noms de tous les locataires pour la lettre d'autorisation qui est donnée au portier..
- Les clients des locataires ne sont pas autorisés à visiter et ne sont pas autorisés à traverser la porte.
- L'agent de réservation n'est pas propriétaire de la maison et n'est pas responsable de l'état de la maison ni des commodités indiquées.

Ajoutez des dates pour connaître les prix

Services et équipements

Piscine
Bain à remous
Cuisine
Lave-linge
Sèche-linge
Animaux de compagnie acceptés

Hébergements similaires

Règlement intérieur

Arrivée après 16 h 00
Âge minimum pour la location : 25 ans
Départ avant 11 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux domestiques

Animaux de compagnie autorisés : poids inférieur à 25 kg par animal (maximum 2 animaux au total)
$30 per pet, per day charge if owner approves.
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Fumeurs/non-fumeurs

Hébergement non-fumeurs

Consignes de départ

L'hôte vous demande d'effectuer les tâches suivantes avant le départ :
Sortir les poubelles
Éteindre les lumières, verrouiller les portes et rendre les clés
À défaut, vous risquez de recevoir un avis négatif de la part de l’hôte.
Guests must submit full names and ages of all guests. The minimum age to book is 25. No outside guests are allowed.
Holidays require minimum 3-4 nights at the holiday rate (Easter, Memorial, 4th of July, Labor Day, Thanksgiving, Veterans, Xmas & New Years)

Informations importantes

À savoir absolument

Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de monoxyde de carbone ; pensez à apporter un détecteur portable lors de votre séjour
L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de fumée

À propos du quartier

Puerto Peñasco

cette maison de vacances vous donne rendez-vous à Puerto Peñasco près de la plage, dans le quartier Plage de Sandy Beach. Profitez de votre séjour pour expérimenter de nouvelles activités aux célèbres Club de golf The Links et Le Spa. Vous préférez le calme et la beauté des grands espaces ? Mettez plutôt le cap sur les magnifiques sites de Îles et Zones Protégées du Golfe de Californie et Réserve de biosphère de l'Alto Golfo de Californie. Participez aux balades à la découverte de la faune et aux séances d'observation des oiseaux proposés dans les environs afin d'admirer la faune majestueuse de la région.
Carte
Puerto Penasco, Sonora

À proximité

  • Plage Bonita - 2 min à pied - 0.2 km
  • Club de golf The Links - 15 min à pied - 1.3 km
  • Monument El Malecón - 9 min en voiture - 7.2 km
  • Plaza del Malecón - 9 min en voiture - 7.2 km
  • Plage Encanto - 32 min en voiture - 37.0 km

Restaurants

  • ‪Mare Blu Ristorante - ‬7 min en voiture
  • ‪Wrecked at The Reef - ‬7 min en voiture
  • ‪Diegos Tiki Bar - ‬3 min en voiture
  • ‪Max's Cafe - ‬6 min en voiture
  • ‪Boo Bar - ‬8 min en voiture

Foire aux questions

L'hébergement Belle maison 3br sur Sandy Beach RÉSERVATION INSTANTANÉE. 10 personnes (prix basé sur 6) dispose-t-il d'une piscine ?

Oui, cet hébergement vous propose une piscine extérieure.

Combien coûte un séjour dans l’hébergement Belle maison 3br sur Sandy Beach RÉSERVATION INSTANTANÉE. 10 personnes (prix basé sur 6) ?

À partir du 3 avr. 2026, les prix constatés pour un séjour d’une nuit pour deux adultes dans l’hébergement Belle maison 3br sur Sandy Beach RÉSERVATION INSTANTANÉE. 10 personnes (prix basé sur 6) le 15 juin 2026 commencent à 215 €, taxes et frais compris. Ce prix est fondé sur le prix par nuit le plus bas constaté dans les dernières 24 heures pour des séjours dans les 30 prochains jours. Les prix sont susceptibles de changer. Choisissez vos dates pour obtenir des prix plus exacts.

Les animaux domestiques sont-ils admis dans l'hébergement ?

Oui, cet hébergement accepte les animaux de compagnie (max. 2) ne dépassant pas 25 kg chacun.Des restrictions peuvent s'appliquer, veuillez contacter l'hébergement pour plus de détails.

À combien s’élèvent les frais de parking ?

Un parking est disponible sur place.

Quelle est l'heure d'arrivée à l'hébergement Belle maison 3br sur Sandy Beach RÉSERVATION INSTANTANÉE. 10 personnes (prix basé sur 6) ?

Les arrivées sont prévues à partir de 16 h 00.

Quelle est l'heure de départ de l'hébergement Belle maison 3br sur Sandy Beach RÉSERVATION INSTANTANÉE. 10 personnes (prix basé sur 6) ?

Le départ a lieu à 11 h 00.

Où se situe l'hébergement ?

Au cœur d’un charmant quartier, Plage de Sandy Beach, cette maison de vacances profite d’une belle situation, avec des sites d’intérêt comme Plage Bonita à quelques pas seulement, ou bien Club de golf The Links et Rodeo Drive Cholla Mall Curios à moins de 5 km. Le Spa et Îles et Zones Protégées du Golfe de Californie se trouvent également à moins de 5 km de distance.

Avis

9,4

Exceptionnel

Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 102 avis sur 128.
Note des voyageurs de 8 (Bien), d’après 11 avis sur 128.
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 128.
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 128.
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 128.

9,4/10

Propreté

10/10

Personnel et service

9,0/10

Services et équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,8/10

Arrivée

9,4/10

Communication

9,6/10

Emplacement

9,4/10

Exactitude de l’annonce

Avis

Avis vérifié

8/10 Bien

Tina S.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great location, close to the beach! Beds were comfy and we had what we needed to cook.
Séjour de 3 nuits en décembre 2025
Avis vérifié

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was an amazing place to stay! Would definitely stay there again.
Séjour de 3 nuits en juin 2019
Avis vérifié

10/10 Excellent

Scott H.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Wonderful house

Great location
Séjour de 4 nuits en décembre 2024
Avis vérifié

10/10 Excellent

Doneilleen I.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Love RP!

Beautiful home! Easy walk to the beach, pool, hot tub, and La Joya. Weather was great. Secured, gated community with friendly and helpful security.
Séjour de 3 nuits en mai 2025
Avis vérifié

10/10 Excellent

Kelly P.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great location

The house was comfortable had everything we needed and was in a great location. We will definitely be back.
Séjour de 2 nuits en novembre 2024
Avis vérifié

10/10 Excellent

Brian K.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Nice place, close to the beach.

The family and I loved it.
Séjour de 3 nuits en mars 2023
Avis vérifié

10/10 Excellent

Erin G.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great location!

We loved this house. A short walk to the beach in a very safe and quiet neighborhood.
Séjour de 2 nuits en octobre 2023
Avis vérifié

10/10 Excellent

Laura C.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Very nice home

Loved our stay and I loved the home in Costa Diamante.
Séjour de 3 nuits en mars 2024
Avis vérifié

10/10 Excellent

Gregory M.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great Stay at Sandy Beach

Great home located in a secure neighborhood in the Sandy Beach resort area. It is a short pleasant walk to a pristine beach and there is also a nice community pool & hot tub open to use. Our group had a great time here and really enjoyed the house, location & convenience of this home!
Séjour de 3 nuits en août 2019
Réponse de VrboOwner le 25 mars 2020
Thank you so much for taking the time to write your review! We are so glad you enjoyed your stay as we take pride in our home and want everyone to enjoy themselves and be comfortable. Hope you tell all your friends and come back and visit again.
Avis vérifié

6/10 Satisfaisant

Linda G.

Les points forts : Arrivée, communication, emplacement
Les points faibles : Propreté

Valentine housing

Have stayed at this home in past very comfortable. The house needs to be deep cleaned. Beds very comfortable.
Séjour de 4 nuits en février 2024
Avis vérifié

10/10 Excellent

Brad N.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great house

we have stayed in this same area several times over the years and we are never disappointed. The house was great....spacious and clean. Close to the beach and safe. We will be back for sure.
Séjour de 2 nuits en septembre 2023
Avis vérifié

10/10 Excellent

Jennifer G.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great beach getaway!

We had a great time! The house is beautiful and served all purposes for which it was intended. It is a quick wall to the pool and to the beach; and to our other places to go when down there. We have stayed at condos many times, and the electric stoves had bad burners - but the house has a nice flat top surface - and all burners! That is important if you cook while you are there!It does need some updates - curtains in the bedrooms is a must, especially when sunrise is at 5:30 am! And maybe consider adding an additional mirror or 2 in the master bedroom as the only one is in the bathroom above the sink - a bit crowded with 2 getting ready.A good time had by all!
Séjour de 5 nuits en mai 2025
Avis archivé

10/10 Excellent

Kathleen F.

Great house!

This is not your typical rental. Very cool house!
Avis vérifié

10/10 Excellent

Stefanie G.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Perfect Birthday Weekend

We had an amazing stay! The neighborhood is very nice, 24hr guards, and the hot tub and pool were great! A short walk to the beach, we brought our two dogs and they loved every minute! It was quiet and relaxing. The kitchen was stalked with all the untensils you could need, and made it easy to stay and cook 70% of our stay. We will be back!
Séjour de 3 nuits en décembre 2022
Avis vérifié

10/10 Excellent

Kevin S.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Christmas 2022.

Great location and house. Thank you.
Séjour de 3 nuits en décembre 2022
Avis vérifié

10/10 Excellent

Leo C.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Amazing Experience

The transaction of the rental of Casa Blanca was transparent and easy. Victor was very communicative and responsive. We enjoyed our stay and wanted to stay longer. Will absolutely be returning
Séjour de 5 nuits en avril 2023
Avis vérifié

10/10 Excellent

Allen U.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Amazing time and amazing Host!!

It was my buddies birthday and mine as well, we walked in to a Bottle of wine and a Birthday Cake!!! What an amazing welcoming gift that we did not expect. So appreciative!! Beautiful house house with a beautiful view of the ocean from both levels. You will absolutely love this experience and having great host like this. Security gates make you feel safe and only a few minute walk to the beach.
Séjour de 5 nuits en mars 2023
Avis vérifié

10/10 Excellent

brian h.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great home, too tight security

Fantastic week, would stay here again. Only complaint we have is the grounds security. There were 5 families from our town within Costa Diamante and 3 elsewhere in PP. we couldn’t even have friends over HL for happy hour due to security. I understand the need and appreciate it honestly, but there needs to be a process for guests. Nothing to do with our home, just the development. Cheers!
Séjour de 5 nuits en mars 2023
Avis archivé

6/10 Satisfaisant

joanne l.

Jo Jo

The house was nice but definitely in need of some TLC. Burnt out lights, broken glass in one of the cupboards, and some kinda hole in the front door. It wasn't what myself and other guests would call clean. They say there are towels but just know there were 2 bath towels for each bathroom but no washcloths or handtowels. The 1 washcloth was damp so we didn't know if it was clean or from the last guest. Easy walk to the beach and very peaceful.
Réponse de VrboOwner le 25 mars 2020
Joanne, All of these issues have been addressed and we thank you for your review. We have purchased new towels and recently changed cleaning and maintenance companies. We hope you consider us again for your next vacation. I think you'll be pleasantly surprised :-)
Avis vérifié

4/10 Médiocre

Anissa H.

Les points forts : Propreté, arrivée, emplacement
Les points faibles : Exactitude de l’annonce

Beautiful house but disappointing

The neighborhood is amazing and the house was beautiful but we ran out of toilet paper on day 2. We had 9 people and there was not enough towels so we had to go buy towels. We ran out of trash bags and paper towels on day 3 so had to go buy more. We also didn’t have enough blankets for the beds upstairs. I paid extra to add 2 people and I had to buy all the stuff to stock the house.
Séjour de 4 nuits en mai 2022
Réponse de VrboOwner le 31 mai 2022
Hi Anissa, I am so sorry to read about all the issues you had during your stay, but I am also very disappointed that you didn't let me know of all of these, immediately. If you had let me know, I would have had our people re-stocking the house with everything and you wouldn't have to pay for anything. Now, you say you were 9 in the house, and the rental price is based on 6. You paid 2 extra people only. We didn't charge you for the third one, but if you let me know how much you pay for the towels, trash bags, and paper towels I will send a reimbursement immediately. My apologies, Victor S.
Avis vérifié

4/10 Médiocre

Rachelle O.

Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce
Les points faibles : Propreté

Let down.

Beautiful location The furniture and kitchen items are very dated. Dishwasher didn’t work at all. Overall cleanliness was lacking. Coffee cups all cracked, fry pans very poor condition. Ceiling fan/lights remote all have no batteries. Broken shower floor. No kettle. Glasses on bar have lots of dust. Good from far, far from good. 6 people we all have the same review.
Séjour de 3 nuits en février 2023
Réponse de VrboOwner le 3 mars 2023
Dear Rachelle, sorry but your comments on your review are not fair. You arrived two hours earlier when the cleaning lady was still at the house, finishing her job. And you came in to find a brand-new refrigerator that we installed the day before your arrival. The dishwasher works fine. The cleaning lady used it after you left and it ran properly. The only thing was the shut off valve in the water supply hose was turned off and we don't know if you turned it off when trying to use it, but it works fine. You started to come in and out of the house not letting the lady to finish the cleaning and making the floors dirty. You practically pushed the cleaning lady out of the house, when she was not finished yet. The cleaning lady had some hand and facial towels in the dryer, and you didn't let her take them out, saying you will take care of that. Yes, the glasses at the bar were dusty, do you know why? Exactly, just because you did not let the cleaning lady finish her job. We had ordered a new set of coffee cups before your arrival, but they did not arrive on time, unfortunately. Now we have new coffee cups. All fry pans are in very good condition, unless you want to have brand new pans every time you arrive to a rental property. All ceiling fans/lights work with the switches on the walls. I am going to ask VRBO to remove your review from our listing because it was not our fault the house was lacking some cleaning but what can we do when we have people like you coming 2 hours earlier and pushing the cleaning lady out of the house?
Avis archivé

6/10 Satisfaisant

Susan C.

Casa Blanca

This property has potential. Very pretty home, good location and very close to a really nice beach! Unfortunately, this house needs numerous repairs! The front door is damaged, most of the window coverings were broken, would not open blocking the views of the ocean. The bbq was broken and not usable. (We brought steaks for grilling) The lights in the kitchen kept going off and on although there were no power outages! I also thought the kitchen was poorly stocked. Plenty of plates, glasses and silverware. But no measuring cups, cookie sheets, colander etc. basically it is difficult to prepare meals. No bbq grill scrubber. Coffee maker needs the flat type of filters. This house would be amazing if was maintained. We still had a great time! Went out to eat for all meals
Réponse de VrboOwner le 25 mars 2020
Susan, Thank you for your review and speaking with me on the phone. Like we discussed, we have changed maintenance companies because, as you pointed out, this house is beautiful and we feel it needs more attention than what it was getting. We are addressing all the issues in your review and many of the items have already been fixed. We hope you visit us again soon. Thanks again, Kathy
Avis vérifié

6/10 Satisfaisant

Joanna O.

Les points forts : Propreté et emplacement
Les points faibles : Communication

Rental

When we arrived we had problems with the lock box code it wasn’t working and when I called the owner to ask for help he did not answer me on any of the numbers listed nor through the app I had to figure out the code myself by looking at my commitment letter turns out the code I was messaged was written wrong by one number. They also had ants in the front of the house going into the house and we could not access the laundry room which happened to be outside of the house and required a code when they finally called back and we had already successfully got into the house we asked about the laundry room code in which she referred us back to letter but that didn’t have the code or instructions on it as she said it would and the code was not the same for the laundry room but we eventually figured out the extra key on the house key was for the laundry room overall just bad communication more like no communication thankfully we were able to figure it out on our own the ants never got addressed either besides that the house also did not have beach towels, games or throw blanket’s so I would suggest taking your own and the master bedroom sink leaks significantly when using it. Unfortunately I will no longer be renting the house again due to poor communication from the owner even when I booked the property it took a whole week to get a response back about some questions I had.
Séjour de 3 nuits en juin 2025
Avis archivé

4/10 Médiocre

Shavona M.

Responsive Mgmt; needs updating

Overall the place was visually appealing, however for the $$ per night (and we have stayed at many for this price and above) if fell short on the following : Towels-all sizes -corrected-initially has 2 hand towels, 2 wash clothes, 4 shower towels- not adequate for family of 5 Dryer- broken Welcome kit-not there initially; mgmt notified and we received used contents-with little of contents left- your asked to tip housekeeper as this is a service they provide - mgmt should check to ensure lots are left otherwise remove that request TV - upstairs TV does not have Dish; unusable- 2 local Mexican channels - intermittently Unpainted patched holes in the wall; unused pictures in living space Not enough drawer storage in master bedroom; there is a closet to hang thing; but most vacation clothes require a drawer- in my case anyway :-) Should you decide to rent this house please take EVERYTHING- towels, beach towels, spices, hand towels, dish and dishwasher soap (welcome kit may not be there), and check dryer status - after 60 min cycle clothes were still wet - dried clothes on back rooftop where they could not be seen The beach was awesome, as always and the local activities/amenities made kept us out a lot which was great. Although your provided a list of things to bring, many times for properties at $300 or above they are stocked with a few things - please note this is not one of those properties.... The mgmt was nice enough. However this has taught me a valuable lesson of renting at the last minute .
Séjour de 4 nuits en mars 2017
Réponse de VrboOwner le 25 mars 2020
Shavona, Thank you for your review. We have taken note of your concerns and have resolved all of the items. The dryer has been repaired and the cleaners have been advised to make sure that they leave enough linens and sundries.
Avis archivé

2/10 Horrible

Adrianna B.

Horrible experience

This past weekend we took another couple down for their first time to Puerto Penasco, and were very excited to show them around and looked forward to staying in a nice house with nice accommodations. Well to start we arrived Friday at 7:30pm which is 3 1/2 hours after check in time. And arrived to a filthy uncleaned house. Dirty dishes all over the counters, beds a mess with dirty sheets, toothpaste allover in sinks, no toilet paper, no trash bags, no paper towels. After unpacking food and bags and leaving for another 3 1/2 hours so the cleaning crew could come in and clean, we came back at 11pm to them finishing up. Then to realize that after having the food in the fridge for over 3hrs The food was starting to get warm. Figured out the fridge was broken and ended up loosing over $250 worth of food. On top of all this the outlets in the kitchen were all broken, no working garbage disposal, no working microwave no working lights (only the ones over the island which flickered), so had to make coffee in the living room. After having a maintenance worker out Saturday morning and verifying that the fridge was definitely broken, the owner was in no hurry nor did they seem to care at all that the fridge was broken and all our food went bad. Issues were never resolved throughout weekend. Would never rent this house again. Ruined vacation
Réponse de VrboOwner le 25 mars 2020
Adrianna, I am very surprised by this review considering the fact that the owners reimbursed you so generously for your stay. The cleaners clearly "missed" the cleaning and showed up shortly after you arrived, and there was an unexpected problem with an electrical circuit (which caused the kitchen appliances to not function correctly). It's Mexico and it happens sometimes because of the electrical surges. You received back 1 of your 3 night's rent, your $250 worth of food, AND your cleaning fee. I'd say that you made out quite well with that! The owners also generously offered you a free 2-night stay in the future! As you know, the cleaners were there within a couple of hours of your arrival, therefore, you had a clean and well stocked house for the rest of the stay. The electrician came the next morning after you discovered that the refrigerator was not cold enough. Your stay was only 2 days & 3 nights, with four people, and you said that you were able to put most of the food back in the coolers, yet, the owners reimbursed you for 100% of the food you stated you had brought. The owners have spoken with the cleaning company to make sure they don't miss a cleaning in the future, the electricians have fixed the electrical issue and the owner has personally taken down a new refrigerator. Adrianna, I'm sure you will agree that the customer service and attention you received while dealing with these issues was top notch. Between myself, the owner of the maintenance/cleaning company and the owner himself, every step was taken to try to ensure that your stay was pleasurable. Unfortunately, this is Mexico and unforeseen things happen from time to time! Again, we apologize for any inconveniences that were caused and hope you had a nice vacation in this beautiful home since it was practically FREE. .

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